Jayna Dumas
12 Heritage Green Drive,MA
Summary
Dynamic and dependable professional with experience at Amazon, excelling in order picking and quality assurance. Proven ability to enhance productivity through teamwork and attention to detail. Recognized for cultivating strong customer relationships and maintaining high standards of organization in fast-paced environments. A motivated team player committed to achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Picker
Amazon
Charlton, MA
06.2025 - 10.2025
- Operated handheld scanners to locate and pick items accurately.
- Maintained organization of inventory for optimal picking efficiency.
- Collaborated with team members to streamline order fulfillment processes.
- Executed quality checks on picked items to ensure accuracy.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
Server/Bartender
Central Pizza
Southbridge, MA
01.2025 - 02.2025
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders using point-of-sale system.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and balanced register at shift end.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
Annie’s Country Kitchen
Sturbridge, MA
08.2022 - 01.2023
- Provided exceptional customer service to enhance dining experience.
- Memorized menu items and specials to assist customers effectively.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Processed customer orders accurately using point-of-sale system.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Veterinary Assistant
Animal Hospital of Webster
Webster, MA
08.2017 - 02.2018
- Assisted in administering vaccinations and medications to ensure animal health and wellness.
- Maintained cleanliness and organization of examination rooms and surgical areas to promote efficient operations.
- Supported veterinarians during examinations by restraining animals and preparing necessary instruments.
- Educated pet owners on post-treatment care and preventive health measures to enhance patient outcomes.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
Education
No Degree - Veterinary Assisting
Boston Reed College Night School
Charlton, MAHigh School Diploma - Marketing
Bay Path Regional Vocational Technical High School
Charlton, MA05.2009
Skills
- Order picking
- Barcode scanners
- Order preparation
- Warehouse safety
- Data entry
- Quality assurance
- Customer service
- Teamwork and collaboration
- Dependable and reliable
- Motivated team player
- Customer relationships
- Critical thinking
- Attention to detail
Timeline
Picker
Amazon
06.2025 - 10.2025
Server/Bartender
Central Pizza
01.2025 - 02.2025
Server
Annie’s Country Kitchen
08.2022 - 01.2023
Veterinary Assistant
Animal Hospital of Webster
08.2017 - 02.2018
No Degree - Veterinary Assisting
Boston Reed College Night School
High School Diploma - Marketing
Bay Path Regional Vocational Technical High School