Jayna Eaton
Tampa,FL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Quest Diagnostics
11.2024 - Current
- Promoted from outbound to inbound in a few months, demonstrating adaptability and strong performance.
- Outbound: Contacted physicians’ offices to deliver lab results, alert on critical values, and explain tests that could not be performed.
- Inbound: Assisted medical offices with lab order issues, test result updates, and troubleshooting problems such as incorrect specimens, misrouted orders, or patient information errors.
- Conducted research to locate providers when necessary to ensure timely delivery of results.
- Participated in daily team huddles to review updates and share insights.
- Submitted process improvement tickets to streamline workflows and enhance efficiency.
Customer Service/Delivery operator
Edible Arrangements
11.2023 - 11.2024
- Delivered customer orders accurately and on time, ensuring recipients received products in excellent condition.
- Operated GPS-based routing system to track delivery times and meet performance standards.
- Communicated with recipients to confirm deliveries and resolve any issues.
- Assisted in creating and coordinating delivery routes during peak seasons and holidays, improving team efficiency.
- Supported store operations by assisting with cleaning, order preparation, and team tasks as needed.
Customer Service Representative
Staffing Agency- National Vision
06.2023 - 09.2023
- Reviewed eyeglass prescription orders for accuracy; contacted doctors’ offices and customers to verify discrepancies and ensure correct prescriptions.
- Investigated suspicious or potentially fraudulent orders to protect company and customer interests.
- Communicated with stores and providers to resolve order issues quickly and effectively.
- Participated in daily team meetings and weekly supervisor check-ins to review metrics, processes, and performance goals.
- Submitted ideas for process improvements to enhance accuracy and streamline workflow.
Customer Service Representative
24-7 Intouch Temporary Assignment
10.2022 - 01.2023
- Assisted customers with TurboTax software navigation, account access issues, and product support during peak tax season.
- Guided users through completing online forms while adhering to IRS guidelines (no direct tax advice).
- Transitioned post-tax season to support Lancôme customers with order placement and general inquiries.
- Delivered high-quality service while managing a high call/chat volume in a fast-paced environment.
Education
Associate of Science - Business Administration
Georgia State University
07.2026
Skills
- Customer service
- Time management
- Communication skills
- Process Improvements
- Collaboration
Professional Development
Member of Quest Diagnostics Business Leadership Club
Timeline
Customer Service Representative
Quest Diagnostics
11.2024 - Current
Customer Service/Delivery operator
Edible Arrangements
11.2023 - 11.2024
Customer Service Representative
Staffing Agency- National Vision
06.2023 - 09.2023
Customer Service Representative
24-7 Intouch Temporary Assignment
10.2022 - 01.2023
Associate of Science - Business Administration
Georgia State University