Jayna Fischer
Jackson,WI
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control. I am a Hardworking, passionate and detail oriented team player with strong organizational skills.
Overview
4
4
years of professional experience
Work History
Cafe Manager Internship/Apprenticeship Coordinator
Hmong American Peace Academy
09.2021 - 01.2023
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Assisted High School Scholars with finding Internship/Apprenticeship and Volunteer opportunities on and off campus.
- Conducted mock interviews and provided feedback to scholars to prepare them for real world opportunities
Front Desk Assistant
Alverno College
08.2020 - 12.2021
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Planned and executed several on-campus multicultural events.
Assistant Housekeeping Manager
Holy Family College
08.2018 - 01.2020
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in classrooms and offices around the college campus.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to student, Faculty and staff experiences.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Maintained high-quality service standards through regular communication with Faculty, Staff and Student body.
- Ensured a clean and welcoming environment.
Education
Bachelor of Science - Business And Management
Alverno College
Milwaukee, WI12.2021
Skills
- Customer Engagement and experience management
- Employee Training and Scheduling
- Staff Management
- Effective Cost controls
- Sales and Inventory Tracking
- Problem-Solving
- Conflict Resolution
- Health and Safety Regulations
- Continuous Improvement
- Order Management
- Operational Efficiency
- Event planning and preparation
Timeline
Cafe Manager Internship/Apprenticeship Coordinator
Hmong American Peace Academy
09.2021 - 01.2023
Front Desk Assistant
Alverno College
08.2020 - 12.2021
Assistant Housekeeping Manager
Holy Family College
08.2018 - 01.2020
Bachelor of Science - Business And Management
Alverno College
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