Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
OperationsManager
Jayna Harrison

Jayna Harrison

Madisonville,TN

Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Hardworking employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
2
2
Certification

Work History

Receiving Admin/ Team Lead

Carlex Glass Company
Vonore, TN
05.2022 - Current
  • I oversee my team, unload trailers hauling racks of glass, receive in packing slips and BOLs, and other management duties
  • I also make SWI, maintain the 5 S standard daily, weekly inventory counts and cycle counts.
  • Monitored team progress
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Trained new staff in relevant processes and procedures.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Identified needs of customers promptly and efficiently.
  • Motivated staff through positive reinforcement techniques.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Implemented strategies to take advantage of new opportunities.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Ensured compliance with company policies and procedures throughout the team.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Collaborated with management team to implement new work procedures or policies.
  • Delegated tasks appropriately according to individual skill sets.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.

Shipping/Receiving Administrator

Kimberly-Clark
Loudon, TN
03.2021 - 05.2022
  • I oversaw my team, delegated loads out, instructed semi drivers where to pick up and drop off their loads, received in paperwork, and other management duties
  • I also helped my team when needed, and I picked/ loaded more trucks than the required amount.
  • Followed safety guidelines while operating forklifts or other material handling equipment.
  • Provided assistance during physical inventories by counting items within assigned areas of the warehouse, stockroom, storeroom.
  • Compared and verified identifying information of outgoing shipments.
  • Performed cycle counts to ensure accurate inventory levels were maintained.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.

Shift Manager

Arby’s
Lenoir City, TN
03.2018 - 03.2021
  • I started working at Arby’s in 2018 and quickly became a shift manager from my ability to take initiative and to learn quickly.
  • Helped employees accomplish tasks during peak periods.
  • Documented receipts, employee hours and inventory movement.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Coached employees on interactions with customers to drive exceptional service.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Responded quickly and effectively to emergency situations as they arose.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Resolved conflicts between staff members in a professional manner.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Identified needs of customers promptly and efficiently.

Education

Associates of Science -

Roane State Community College
Harriman, TN
12-2024

High School Diploma -

Greenback High School
Greenback, TN
05.2020

Skills

  • Forklift certified
  • Shift management
  • Excellent communication skills, both verbal and written
  • Attention to detail and data entry
  • 3 years in manufacturing
  • Excellent time management
  • Ability to collaborate effectively with co-workers
  • Packaging and Quality inspection
  • Order picking
  • Cashiering
  • Problem-Solving
  • Staff Training
  • Safety
  • Performance Improvement
  • Team Motivation
  • Work Planning and Prioritization
  • Overseeing Daily Activities
  • Leadership
  • Attention to Detail
  • Teamwork and Collaboration
  • Food preparation
  • Commercial cleaning
  • Team Supervision
  • Coaching
  • Mentoring
  • Documentation and Reporting
  • Cash Handling
  • Truck Loading and Unloading
  • Shipment Receiving
  • Equipment Maintenance
  • Materials Handling
  • Loading and Unloading
  • First Aid Training
  • OSHA Training
  • Barcode Scanning
  • Receiving Procedures
  • Warehouse Safety
  • Task Delegation
  • Art History
  • Managing Inventory

Certification

  • Hazmat
  • CPR

References

References available upon request.

Timeline

Receiving Admin/ Team Lead

Carlex Glass Company
05.2022 - Current

Shipping/Receiving Administrator

Kimberly-Clark
03.2021 - 05.2022

Shift Manager

Arby’s
03.2018 - 03.2021

Associates of Science -

Roane State Community College

High School Diploma -

Greenback High School

Similar Profiles

  • Charles Himes

    Charles HimesCharles Himes

    Maintenance Technician I at CARLEX GLASS COMPANYMaintenance Technician I at CARLEX GLASS COMPANY

  • James Hunt

    James HuntJames Hunt

    Assembly Line Worker at Carlex GlassAssembly Line Worker at Carlex Glass

  • Arie Lowe

    Arie LoweArie Lowe

    Automation & Control Engineering Intern at Carlex GlassAutomation & Control Engineering Intern at Carlex Glass

  • Jordan Rowe

    Jordan RoweJordan Rowe

    Host / Server at Dockside RestaurantHost / Server at Dockside Restaurant

  • Brad Bushey

    Brad BusheyBrad Bushey

    Lamination Manager at White River Marine GroupLamination Manager at White River Marine Group

CREATE PROFILE
Jayna Harrison