Jayna Jackson
Dallas
Summary
Dynamic leader with proven expertise in retail store operations and customer service excellence, honed across roles at Dollar Tree and Walmart. Skilled in team leadership and staff development, I've significantly enhanced team productivity and customer satisfaction. My adeptness at cash handling and commitment to maintaining high visual standards underscore my comprehensive skill set.
I'm a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Lead Sales Associate
Dollar Tree
10.2024 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed and maintained knowledge of current sales and promotions.
Overnight Team Lead
Walmart
02.2023 - 05.2024
- Conducted regular performance evaluations for overnight staff, offering constructive feedback and setting clear expectations for growth.
- Collaborated with daytime managers to ensure seamless transitions between shifts, promoting consistent store operations.
- Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
- Provided ongoing training opportunities to develop team members'' skills, empowering them for career advancement within the company.
- Enhanced employee retention through supportive leadership and prioritizing open communication channels.
- Increased overnight productivity by implementing efficient task delegation and team management strategies.
Warehouse Stocker
Kohls Distribution Center
09.2022 - 02.2023
- Compared received packages against shipping documents.
- Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
- Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
- Maintained accurate inventory records, ensuring timely reordering of products to avoid stockouts.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Performed routine maintenance checks on material handling equipment, reporting any issues promptly for repair or replacement.
Sales Associate
Dollar General Store
11.2020 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to achieve a high level of store performance and customer satisfaction.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Education
High School Diploma -
Shadow Creek High School
Manvel, TX05-2022
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
- Cash handling accuracy
- Pricing and labeling
Timeline
Lead Sales Associate
Dollar Tree
10.2024 - Current
Overnight Team Lead
Walmart
02.2023 - 05.2024
Warehouse Stocker
Kohls Distribution Center
09.2022 - 02.2023
Sales Associate
Dollar General Store
11.2020 - 05.2022
High School Diploma -
Shadow Creek High School
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