Jayna Kirkland
Summary
Experienced human resources professional with over 5 years of comprehensive experience in customer service, scheduling, escalations, project management, and corporate recruitment. Demonstrated ability to provide exceptional customer service, navigate multiple operating systems, and proactively grow businesses through effective communication and relationship-building. Skilled in talent management, HRIS/ATS systems, human resources, customer experience, and payroll administration. Seeking a position that leverages these skills and areas of expertise to drive business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Fairway Oaks Center
05.2023 - Current
- Spearheaded recruitment efforts, posting 50+ job openings, resulting in a 30% reduction in time-to-fill positions.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Facilitated the onboarding process for 80+ new hires, ensuring a seamless transition.
- Managed bi-weekly payroll processing for 200+ employees, ensuring timely and accurate payments.
- Led the employee enthusiasm committee, organizing monthly events that improved employee satisfaction by 25% and reduced turnover by 15%.
- Coordinated benefit administration, FMLA, LOA, Worker's Compensation, and regulatory audits.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Provided training to 50+ leadership and staff members on company policies and procedures, improving overall compliance by 20%.
- Maintained accurate personnel data in the HRIS, ensuring data integrity and accessibility for 200+ employees.
Recruitment Coordinator
Florida Medical Clinic
07.2022 - 05.2023
- Managed the Applicant Tracking System (ATS), tracking 300+ candidate progressions and hires, ensuring accurate reporting and compliance.
- Boosted employer branding by collaborating with marketing teams to create engaging job advertisements and career pages.
- Maintained all talent acquisition process documents, databases, and electronic files, ensuring data integrity and facilitating efficient audits.
- Coordinated interview and screening schedules for 50+ candidates monthly, ensuring a seamless experience and timely feedback.
- Assisted with various HR and recruitment events, including new employee orientations and career fairs, enhancing the company's brand and attracting top talent.
- Supported cross-functional HR projects, contributing to improved service delivery and HR effectiveness
Talent Acquisition Coordinator
Capital Staffing Solutions
01.2022 - 07.2022
- Managed new hire data and maintained meticulous records, ensuring 100% accuracy and compliance with data protection regulations.
- Reduced time-to-fill metrics by optimizing the interview scheduling process and maintaining strong relationships with candidates.
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
- Acted as a liaison between People Operations team, hiring managers, and new hires, ensuring clear and timely communication through the onboarding process.
- Played a pivotal role in driving employee referral programs that led to increased internal referrals and reduced agency fees.
- Implemented continuous improvement initiatives in the talent acquisition process based on feedback from candidates, hiring managers, and other stakeholders.
Operations Specialist
People Ready
10.2019 - 12.2021
- Provided exceptional customer service to existing customers and associates, maintaining regular communication and fostering strong relationships, resulting in a customer satisfaction rating of 95%.
- Navigated multiple operating systems, including the Applicant Tracking System (ATS), staffing app JobStack, and text alert system, ensuring seamless operations and data accuracy.
- Managed inbound orders from new and existing customers, entering them into the system accurately and efficiently, with zero order entry errors.
- Proactively contributed to business growth by contacting customers, upselling services, generating repeat sales, and resolving customer problems.
- Recruited new applicants through creative tactics, making high-volume outbound calls and using work alert technology to find qualified workers, reducing time-to-fill positions by 20%.
- Processed payroll in a timely manner according to standardized payroll processes, ensuring accuracy and compliance with labor regulations.
- Promoted a culture of safety by prioritizing safety and compliance in all operations, leading to a decrease in workplace incidents.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Office Coordinator
Tallahassee Memorial Hospital
09.2017 - 06.2019
- Managed front office reception, ensuring a professional and welcoming atmosphere.
- Scheduled appointments and follow-up activities, resulting in a 90% appointment attendance rate.
- Handled billing responsibilities, reducing billing errors by 15% through meticulous attention to detail.
- Conducted photocopying tasks, ensuring timely and accurate reproduction of documents.
- Monitored and fulfilled office supplies, optimizing inventory levels and reducing supply costs.
Education
Bachelor of Science - Health Sciences
Florida Agricultural And Mechanical University
Tallahassee, FL05.2019
Associate of Arts - Liberal Arts
Hillsborough Community College
Tampa, FL05.2017
Skills
- Organizational Development
- Risk Management
- Recruitment
- Benefits Administration
- Employee Relations
- Talent Management
- Payroll
- ATS and HRIS
- Recordkeeping
- Leadership
Certification
HRCI- Human Resource Management
Florida A&M University- Rehabilitation Management
Timeline
Human Resources Manager
Fairway Oaks Center
05.2023 - Current
Recruitment Coordinator
Florida Medical Clinic
07.2022 - 05.2023
Talent Acquisition Coordinator
Capital Staffing Solutions
01.2022 - 07.2022
Operations Specialist
People Ready
10.2019 - 12.2021
Office Coordinator
Tallahassee Memorial Hospital
09.2017 - 06.2019
Bachelor of Science - Health Sciences
Florida Agricultural And Mechanical University
Associate of Arts - Liberal Arts
Hillsborough Community College
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