Jayna Kucik
Havre De Grace,MD
Summary
Self-motivated Operations Manager successful in collaborating with clients, contractors and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Results-oriented with a positive attitude and strong work ethic.
Overview
11
11
years of professional experience
Work History
Operations Manager
Columbia Process and Investigative Services, LLC
Washington, DC
04.2020 - Current
- Directed administrative professional teams and assessed individual progress and efficiency in order to meet company objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer inquiries in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Implemented policies and standard operating procedure and managed quality, customer service and logistics.
- Performed quarterly financial audits with accountant to minimize past due balances.
Real Estate Agent
The Tamara Kucik Team
Washington, DC
07.2013 - 07.2019
- Managed real estate transactions from initiation to closing.
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, home inspectors, and moving services to facilitate real estate transactions.
- Showed residential properties and explained features, value and benefits of available homes.
- Generated leads through networking activities such as open houses and referrals from past clients.
- Maintained updated knowledge of local real estate markets.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Drafted contracts, purchase agreements, closing statements and leases.
- Managed closing process for clients and conducted contract reviews to resolve issues pre-closing.
Education
Bachelor of Science - Business Management With Finance Concentration
Towson University
Baltimore, MD01.2006
Skills
- Organizational Management
- Customer Service
- Document Control
- Workflow Optimization
- Accounts payable and receivable
- Training and coaching
Accomplishments
- 1998 United States Figure Skating National Competitor
- 1995 Olympic Festival Gold Medalist
- 1994 Junior World Team Member
Timeline
Operations Manager
Columbia Process and Investigative Services, LLC
04.2020 - Current
Real Estate Agent
The Tamara Kucik Team
07.2013 - 07.2019
Bachelor of Science - Business Management With Finance Concentration
Towson University
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