JAYNA SMITH-HOWELL
LITHONIA,GA
Summary
Results-oriented operations management professional with over 4 years of experience in team leadership and process optimization. Expertise in driving efficiency and managing diverse teams while leveraging data to enhance performance and meet business objectives. Demonstrated success in streamlining operations, fostering collaboration, and delivering exceptional customer service. Aiming to utilize strong problem-solving, communication, and organizational skills to contribute effectively in a dynamic office environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Manager
Lacoste
Atlanta, GA
04.2020 - Current
- Managed a team of sales associates, overseeing scheduling and performance to maintain high service levels and achieve a 25% annual sales growth.
- Led staff training and development initiatives, focusing on building skills in customer engagement, communication, and operational efficiency.
- Improved operational workflows by optimizing staffing schedules and identifying opportunities for process improvement, contributing to higher team productivity and customer satisfaction.
- Fostered a collaborative team environment, enhancing team morale and communication, which translated into stronger customer relationships and repeat business.
Operations Associate Manager (Hybrid)
ConxPros
Alpharetta, GA
11.2022 - 10.2023
- Implemented process improvements that enhanced operational productivity by 15%, streamlining workflows and reducing errors.
- Provided coaching and guidance to call center team members on customer service skills.
- Utilized data analysis to identify opportunities for operational improvements, improving customer satisfaction scores and team efficiency.
- Managed remote team coordination, balancing communication and task management across hybrid environments.
Merchandise Associate
Harley Davidson Inc
Conyers , GA
02.2020 - 09.2022
- Supported daily store operations, including inventory management, product displays, and vendor shipments, ensuring accuracy and timeliness.
- Provided exceptional customer service, responding promptly to inquiries, addressing concerns, and resolving issues to maintain customer loyalty.
- Worked collaboratively with team members to ensure smooth store operations during peak hours, applying organizational and time management skills to meet business objectives.
Skills
- Team Leadership & Development
- Process Improvement & Efficiency
- Data-Driven Decision Making
- Client & Stakeholder Relations
- Cross-functional Collaboration
- Microsoft Office Suite (Excel, Word, Outlook)
- Time Management & Scheduling
- Problem Resolution & Customer Service
Certification
- Google Data Analytics
Timeline
Operations Associate Manager (Hybrid)
ConxPros
11.2022 - 10.2023
Sales Manager
Lacoste
04.2020 - Current
Merchandise Associate
Harley Davidson Inc
02.2020 - 09.2022