Jayna L Trias

• Created outstanding Espresso-Bar experience through customer service, beverage preparation, and presentation.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business and loyalty.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise, with positive reinforcement and respectful, encouraging coaching.
• Memorized recipes for specialty coffee beverages and seasonal offerings and developed coffee beverage menu with recipes, specialty coffee drinks.
• Pleasantly interacted with customers during hectic periods to promote a fun, positive environment with quick efficient service.
• Listened and recommended and explained beverage preparation and products based on solid understanding of individual customer needs and preferences.
• Maintained regular and consistent attendance and punctuality.
• Used POS system to accurately enter orders and process payments.
• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Advised customers on whole bean purchases by detailing origin, flavor, and pairing recommendations.

• Offered positive and nurturing environments to support child social and emotional growth
• Enforced rules and managed behavior through developmentally appropriate discipline
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
• Prepared bite-sized snacks and carefully watched young children eat to prevent choking
• Reviewed and followed parent directions for all aspects of children's care
• Planned and supervised age-appropriate activities such as reading and crafts
• Led indoor and outdoor activities and steered children away from dangers to maintain a safe environment at all times
• Created a fun and safe learning environment for children with individual and unique learning styles
• Sanitized dishes, tabletops, toys, and other frequently touched surfaces to prevent germs from spreading.

• Educated guests on daily specials and menu offerings, enabling decisions on all coffee brews, tea drinks, snacks and desserts
• Memorized recipes for over 10 specialty coffee beverages and seasonal offerings
• Maintained the ability to recall customers' names and address each by name and prioritized drink requests while managing interruptions
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every half hour
• Thoroughly cleaned all equipment, including commercial espresso machine and other equipment, and sanitized the counters to avoid illness
• Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
• Provided excellent and professional service to ensure guest satisfaction.

I did early admin to Palm Beach State Community College, to get a head start on college credits, that went towards my diploma. I took classes that focused on specific credits, such as social science and graphic design.