Jayna Trujillo

• Self-motivated, with a strong sense of personal responsibility.
• Works effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Opening/Closing responsibilities
• Kava and kratom tending at Dale Mabry location

• Providing a high level of service, known as the TruExperience, which includes maintaining elevated patient service standards and demonstrating extensive product knowledge
• The role emphasizes exceptional customer service, empathy, and compassion towards patients, as well as adherence to state regulations governing cannabis sales
• Truvalue winner of February for passion
• Number one dispensary associate experience after 4 months

• Trained new employees and delegated daily tasks and responsibilities.
• Assisted the store manager with coordinating the activities of the store and supervising personnel.
• Supervised merchandising duties and daily operations.

Global professional research company and the world's leading provider of media and marketing information.

• Secured new and established clients to participate in National Television Ratings, and other media-related research.
• Approached clients with an unbiased view, while always remaining neutral, to protect the integrity of the research gathered.
• Skilled and enthusiastic interviewer, trained to address customer concerns with speed, accuracy, and professionalism.
• Exceeded goals in the Select Markets division.
• Remained among the top three team members, consistently contributing to the team's success.

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Assisted in opening a brand new ninety-one room resort on Clearwater Beach.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Promoted the Hotel's brand loyalty program by displaying true 'Hamptonality' always and consistently exceeding guest expectations.

• Promoted to Billing Specialist within 90 days of employment.
• Delivered exceptional customer service through inbound and outbound calls with UPS customers, shippers, consignors, and third-party vendors.
• Provided prompt and accurate resolution to customer inquiries regarding tracking, shipping, and package delivery issues.
• Resolved customer queries related to billings, invoices, payments, account status and processed refunds as needed.

• Managed product selection, pricing, and strategizing for a portfolio of three stores.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Created and maintained the company's social media presence on various platforms including Facebook, Twitter, LinkedIn and Instagram.
• Coached new sales associates, soliciting and providing feedback for enhanced customer service.

• Assisted owner with color treatments and hair styling.
• Continued education through classes and workshops.
• Managed inventory and restocked salon products for retail sales
• Supported senior stylist during high-pressure situations, ensuring timely completion of all scheduled appointments.

• Assisted in the development of start-up retail operations.
• Hired, trained, and evaluated sales associates.
• Managed scheduling for a staff of ten associates.

• Assisted in the expansion by participating in the openings of new stores in Lakeland, and Orlando.
• Achieved promotion to the positions of Supervisor and Assistant Manager within 6 months
• Trained sales associates in POS systems and key sales tactics.
• Posted for social media marketing and worked on street team promotions.
• Buyer and merchandiser