Jaynae Robinson
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
10
10
years of professional experience
Work History
Office Assistant
Christiana Care Health System
10.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Patient Service Representative
Nemours Children's Health System
02.2024 - 10.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Epic to schedule appointments.
Member Service Representative
BroadPath
02.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Reduced average call response time by effectively triaging customer concerns and promptly resolving issues.
- Supported pharmacists in providing optimal patient care, handling insurance claims, and managing medication inventory.
Data Entry Clerk
Robert Half
08.2019 - 01.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
Patient Service Representative
Hahnemann Hospital
05.2015 - 10.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Took copayments and compiled daily financial records.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted with medical coding and billing tasks.
Education
High School Diploma -
Freire Charter School
Philadelphia, PA06-2011
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Administrative support
- Dedicated team player
- Office administration
- Medical terminology
- Patient charting
Timeline
Office Assistant
Christiana Care Health System
10.2024 - Current
Patient Service Representative
Nemours Children's Health System
02.2024 - 10.2024
Member Service Representative
BroadPath
02.2022 - 08.2023
Data Entry Clerk
Robert Half
08.2019 - 01.2021
Patient Service Representative
Hahnemann Hospital
05.2015 - 10.2019
High School Diploma -
Freire Charter School
Similar Profiles
Dania WootsonDania Wootson
Registered Nurse, Float Pool at Christiana Care Health SystemRegistered Nurse, Float Pool at Christiana Care Health System
Jasmin WalleyJasmin Walley
Medical Assistant Outpatient at Christiana Care Health SystemMedical Assistant Outpatient at Christiana Care Health System
Robert AbbottRobert Abbott
Certified Pharmacy Technician at Christiana Care Health SystemCertified Pharmacy Technician at Christiana Care Health System
Megan SimmonsMegan Simmons
LPN, Emergency Department at Christiana Care Health SystemLPN, Emergency Department at Christiana Care Health System
Alyssa BurkesAlyssa Burkes
Office Assistant at Tectrad Inc.Office Assistant at Tectrad Inc.