Summary
Overview
Work History
Education
Skills
Timeline
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Jay Narendra Patel

Holly Springs,NC

Summary

Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.

Overview

7
7
years of professional experience

Work History

Front Office Manager

Econolodge hotels
Vero Beach, FL
06.2023 - 11.2023
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Performed administrative duties such as filing documents, answering phones.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Resolved conflicts between customers or staff members professionally.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.

Front Desk Manager

Quality Inn Hotel
Emporia, VA
05.2022 - 06.2023
  • Maintained organisation of front desk area.
  • Performed basic daily bookkeeping tasks.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Managed front desk maintenance of client records and lab data.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Prepared weekly employee work schedules for team members.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Increased customer service ratings through personable service.

Front Desk Associate

Econolodge Hotels
Sanford, NC
09.2021 - 05.2022
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Collected room deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

Front Desk Associate

Red Roof Inn Hotel
Emporia, VA
12.2019 - 12.2020
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Performed basic daily bookkeeping tasks.
  • Answered guest questions and referred to local points of interest.
  • Collected room deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Asked customers questions to meet special requests.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

Flooring Sales Associate

Lowes Home Improvment
Mooresville, NC
01.2019 - 11.2019
  • Followed up with customers to assess satisfaction, answer questions and resolve concerns.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Assisted customers with selecting appropriate floor types and styles.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Discussed pricing, additional charges and payment plans during sales process.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.

Customer Service Retention Specialist

Tech Mahindra
Mumbai India
12.2017 - 09.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Communicated professionally with colleagues, freelancers and clients.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Created and maintained detailed database to develop promotional sales.
  • Sought ways to improve processes and services provided.
  • Made sales calls weekly to existing and new customers for business growth.

Sales Associate

Suntuity Solar
Mumbai India
01.2017 - 12.2017
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Created sales and marketing tools, growing clientele and generating quality sales leads.
  • Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
  • Produced quotes, proposals and contracts as part of sales process.
  • Generated solar energy customer leads to develop new accounts.
  • Gathered information from prospective customers to identify solar energy needs.
  • Followed-up with warm prospects to deepen connections and convert leads.

Education

Bachelor Of Commerce - Business

Byramjee JeeJeeboy College Of Commerce
04.2015

Skills

  • Problem-Solving Skills
  • Personnel Management
  • Hospitality Management
  • Sales Expertise
  • Professional Relationships
  • Inventory Oversight
  • Constructive Feedback
  • Customer Service Management
  • Hotel Reservation Systems
  • Staff Supervision
  • Guest Relations
  • Hospitality and Accommodation
  • Revenue Management
  • Planning and Prioritization
  • Organization and Recordkeeping
  • Written and Oral Communications
  • Issue Resolution
  • Operations Management
  • Revenue Reviews
  • Staff Training
  • Team Management

Timeline

Front Office Manager

Econolodge hotels
06.2023 - 11.2023

Front Desk Manager

Quality Inn Hotel
05.2022 - 06.2023

Front Desk Associate

Econolodge Hotels
09.2021 - 05.2022

Front Desk Associate

Red Roof Inn Hotel
12.2019 - 12.2020

Flooring Sales Associate

Lowes Home Improvment
01.2019 - 11.2019

Customer Service Retention Specialist

Tech Mahindra
12.2017 - 09.2018

Sales Associate

Suntuity Solar
01.2017 - 12.2017

Bachelor Of Commerce - Business

Byramjee JeeJeeboy College Of Commerce

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Jay Narendra Patel