Jayne Bernick
Columbia,NJ
Summary
Proven leader and effective communicator, adept at enhancing team efficiency and customer satisfaction. At Perrons Sul Lago, I spearheaded initiatives that resolved customer concerns swiftly, maintaining positive relations. Skilled in activities planning and leveraging language skills to meet diverse needs. Demonstrated ability to increase sales through strategic upselling, showcasing a results-driven approach with a focus on achievements.
Overview
5
5
years of professional experience
Work History
Summer Nanny
Lindsay Beckett
2023.05 - Current
- Resolved conflicts between children using effective communication techniques that fostered empathy and respect among peers.
- Developed strong rapport with parents, ensuring their childrens behavior and day-to-day events
- Assisted with light housekeeping duties as well as running errands.
- Managed household tasks such as laundry, light cleaning, and meal preparation to ensure a smooth-running home environment for the family.
- Enhanced children''s emotional well-being by providing attentive and nurturing care during summer months.
- Managed the transportation of children to and from various summer camps, extracurricular activities, and appointments as needed.
- Supported each child''s individual needs by adapting daily routines based on their unique interests and abilities.
Server
Perrons Sul Lago
2019.01 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Kazouku
2023.11 - 2024.01
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Beverage Cart Server
A.L. Gustin Golf Course
2023.04 - 2023.10
- Increased sales revenue by upselling premium beverage options and utilizing persuasive selling techniques.
- Demonstrated strong knowledge of available beverages, making personalized recommendations based on customer preferences.
- Supported other departments when needed, exemplifying adaptability and a team-oriented mindset within the organization.
- Streamlined the ordering process by effectively communicating with customers about available beverages and promotions.
Education
Bachelor of Science - Business Administration And Management
University of Missouri - Columbia
Columbia, MO05.2026
Skills
- Activities Planning
- Language skills
- Clear Communication skills
- Effective team leader
Social Media Coordinator for High School Student Council
Senior year of high school I served as my executive boards Delegate-at-Large where I supervised all other committees to confirm the correct work was getting accomplished. In this, I also ran our instagram, facebook, X, and tiktok, promoting events we had coming up, situations happening in our school, and student accomplishments.
Timeline
Server
Kazouku
2023.11 - 2024.01
Summer Nanny
Lindsay Beckett
2023.05 - Current
Beverage Cart Server
A.L. Gustin Golf Course
2023.04 - 2023.10
Server
Perrons Sul Lago
2019.01 - Current
Bachelor of Science - Business Administration And Management
University of Missouri - Columbia
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