Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Jayne Brooks

Dora,AL

Summary

Highly motivated and experienced employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives in fast-paced, high-stress environments and quickly masters new skills. Committed to continuous learning and dedicated to leveraging technology to serve citizens efficiently and safely.

Overview

17
17
years of professional experience

Work History

9-1-1 Dispatcher

The City of Irondale
Irondale, AL
04.2021 - Current
  • Demonstrated multitasking and prioritization skills in a fast-paced work environment.
  • Receive and process all incoming 911 and non-emergency telephone calls.
  • Dispatch emergency and non-emergency calls for multiple departments, police, fire, ambulance services when needed, and other emergency and non-emergency service providers.
  • Use a computer aided dispatch (CAD) system to create and maintain electronic records and logs of activity.
  • Use various computer systems to monitor calls, access information, and enter information as required.
  • Maintains knowledge and skills for use of continually evolving equipment, including, but not limited to, computers, printers, 911 equipment, recording devices, telephones, radios, and other equipment as assigned by supervisors.
  • Successfully implemented instructions through attentive listening and reading comprehension.
  • Participated actively in group efforts to meet objectives and overcome service obstacles, to achieve a successful outcome.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displays telephone etiquette, effectively handling difficult calls.
  • Perform work with a high level of accuracy, concentration, attention to detail, and multitasking.
  • Requests, receives, and disseminates large amounts of public, private, and confidential data linked to state, federal, and local law enforcement systems through computerized terminals linked to state, federal, interstate, and local law enforcement systems, including driver and motor vehicle checks, stolen property checks, missing persons, criminal histories, and other restricted data files.
  • Works the hours and/or shifts assigned, and begins and ends work on time. Work is subject to a variety of shifts and schedules covering 365 days a year, 24 hours a day operation, including overtime.
  • Perform other related duties as required or assigned, including validation of warrants entered into the NCIC system.
  • Delivers City services in a respectful, responsive, and solution-oriented manner.
  • Knowledge of policies, practices, and services of the city.
  • Knowledge of data privacy laws.
  • Ability to communicate life-saving techniques and directions to the public. Continued training of EMD and CPR certifications.
  • Ability to make immediate, appropriate, independent decisions, responding rapidly and effectively in emergency situations.
  • Ability to maintain task focus, emotional composure, and professionalism during periods of high stress, anxiety, or multitask activity.
  • Assisted with customer requests and answered questions to improve satisfaction.

Dispatcher/Jailer

Sumiton Police Department
Sumiton, AL
02.2023 - 05.2024
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Maintained logs of all incoming calls and assigned tasks.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Ensured compliance with safety regulations and company policies.
  • Maintained secure environment for inmates and staff by enforcing rules and regulations.
  • Monitored security cameras to ensure safety of inmates and personnel.
  • Conducted regular cell inspections to identify contraband, weapons, or other hazardous materials.
  • Responded promptly to emergency situations in a professional manner, using appropriate force if needed.
  • Provided basic medical care and monitored health of inmates as necessary.
  • Processed new inmates upon admission, including searching them for contraband items.
  • Supervised inmate activities such as meals, recreation time, showers.
  • Facilitated communication between inmates and their families through phone calls or visits.
  • Managed records related to prisoner files, disciplinary actions, releases and transfers.
  • Ensured compliance with all laws pertaining to the confinement of prisoners.
  • Prepared detailed reports regarding daily activities within the facility.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Searched prisoner cells and belongings for contraband and weapons.
  • Observed conduct of inmates and protected from dangers.
  • Issued clothing, bedding and other authorized items to inmates.
  • Inspected all incoming and outgoing mail for contraband.
  • Supervised inmates during day-to-day activities.
  • Served meals and dispensed medications to inmates.
  • Maintained records of prisoners' identification and charges.

9-1-1 Telecommunication

The City Of Tarrant
Tarrant , AL
07.2019 - 04.2024
  • Monitored radio frequency for active incidents or events requiring dispatch assistance.
  • Assessed caller's needs and provided support as needed during crisis situations.
  • Documented all relevant details from answered incoming 911 calls and determined the nature of the emergency.
  • Dispatched appropriate personnel to respond to emergency situations.
  • Maintained contact with callers until help arrived at scene.
  • Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies. Each call is entered into the computer-aided dispatch system.
  • Received requests for non-emergency services, such as tow trucks, ambulances, and locksmiths. And dispatched resources accordingly.
  • Prioritized multiple simultaneous calls based on severity of incident reported by caller.
  • Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
  • Updated CAD system regularly with status reports from field units on location and progress of their assignments.
  • Participated in training sessions related to new technologies used in Emergency Dispatching.
  • Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.
  • Used radio, telephone and computer system to update first responders with new information.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Researched vehicle, wanted and missing persons information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Ability to enter warrants, validate warrants, and clear warrants correctly.
  • Ability to communicate life-saving techniques and directions to the public. Continued training of EMD and CPR certifications.
  • Ability to make immediate, appropriate, independent decisions, responding rapidly and effectively in emergency situations.
  • Current certifications for 9-1-1 job duties.

9-1-1 EMD Dispatcher

Walker County E-911
Jasper, AL
04.2017 - 01.2019
  • Dispatching, receiving calls, transferring calls within 23 fire departments.
  • Logging calls with the CAD system.
  • Map reading for plotting, and locating callers.
  • Utilized latitude and longitude coordinate directions for RAMS life flight helicopter.
  • Located callers within a mile range, incoming on mobile telephones, using tools provided by cell tower carriers.
  • EMD medical calls.
  • Use of PAR protocol for fire personnel.
  • Multi-task, multi-listen, multi-talk at all times in a very fast-paced, very high-stress environment.

9-1-1 Dispatcher

The City Of Graysville
Graysville, AL
12.2007 - 04.2017
  • Dispatching, receiving calls, transferring calls, and logging calls.
  • Upkeep of employee times, certifications, call log notes.
  • Review of calls at random and discussion of positive improvements on calls.
  • Monitor upkeep of office equipment and supplies.
  • Monitor reboot of systems weekly.
  • Organization of classes needed for continuing education in field, and class certification updates.
  • Attended and certified by BREMMS to teach EMD certification. No longer valid due to advancement in Power Phone.
  • Help obtain materials and plan city PR events.
  • Provided pre-arrival instructions to callers in life threatening situations.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
  • Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
  • Coordinated activities between multiple agencies during emergency situations.
  • Created reports documenting daily operations, including incident logs.
  • Provided dispatch operations for The City of Graysville Water and Gas Department. Certified natural gas disaster and gas leak pre-arrival instructions.
  • Responded promptly to requests for assistance from law enforcement personnel in the field.
  • Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
  • Performed administrative duties such as scheduling shifts for other dispatchers, updating training materials and preparing performance reviews.
  • Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Advised personnel about accidents, weather conditions or other hazards.

Education

Nursing Science

Bevill State Community College
Sumiton, AL

Skills

  • Problem-Solving
  • Research
  • Analytical and Critical Thinking
  • Planning
  • Written Communication
  • Task Prioritization
  • Data Management
  • Recordkeeping
  • Troubleshooting
  • Quality Assurance
  • Self-Directed

Affiliations

  • I enjoy listening to music
  • Co-creating numerous fund raisers
  • Visiting my grand children
  • Trail riding with my husband
  • Travel
  • Riding my motorcycle from time to time

Accomplishments

  • NCIC certified
  • CPR certified
  • EMD certified
  • numerous certifications from continued education via virtual academy
  • EMD trainer certified(expired)
  • Clinical Dental Assistant certification (expired) Bessemer Tech Completed 2001

Timeline

Dispatcher/Jailer

Sumiton Police Department
02.2023 - 05.2024

9-1-1 Dispatcher

The City of Irondale
04.2021 - Current

9-1-1 Telecommunication

The City Of Tarrant
07.2019 - 04.2024

9-1-1 EMD Dispatcher

Walker County E-911
04.2017 - 01.2019

9-1-1 Dispatcher

The City Of Graysville
12.2007 - 04.2017

Nursing Science

Bevill State Community College

Similar Profiles

CREATE PROFILE
Jayne Brooks