Jayne Callahanhenson
Laurel,MD
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination and resource allocation. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
33
33
years of professional experience
Work History
EEO Complaints Manager
National Institutes Of Health
Bethesda, MD
06.1995 - 11.2011
- Oversaw communication and research to achieve full resolution of complaints inquiries.
- Established Key Performance Indicators to oversee complaint volume, resolution time and other relevant metrics.
- Reviewed and prepared written correspondence to address complex and sensitive EEO complaints and inquires.
- Managed regulatory complaints team in activities associated with resolution of EEO complaints filed by NIH employees.
- Managed, mentored and developed team in delivering best-in-class escalated complaint resolutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry employees and/or managers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised EEO inquiries being conducted by EEO Counselors.
- Evaluated employee performance on a quarterly basis and conveyed constructive feedback to improve skills.
Writer-Editor
National Institutes Of Health
Bethesda, MD
03.1988 - 06.1995
- Prepared, rewrote and edited pieces to improve readability and impact.
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Interviewed sources and developed relationships with informants to obtain vital information for stories.
Editorial Assistant
Defense Construction Supply Center
Columbus, OH
03.1979 - 03.1988
- Prepared materials to support Defense computer programs.
- Provided copy editing support to hit target dates for editorial and design productions with print and digital material.
- Coordinated with communications department to align documentation needs.
- Proofread manuscripts and other forms of copy for general grammatical correctness.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Assisted with layout work to meet aggressive production schedules.
Education
Bachelor of Arts - Theology
Freedom Bible Seminary
Rogers, AR06.2009
Bachelor of Science - Psychology
Marshall University
Huntington, WV06.1976
Skills
- Regulatory Compliance
- Managing Defaults
- Administration and Reporting
- Scheduling and Coordinating
- Technical Proficiency
- Managing Operations and Efficiency
- Best Practices
- Employee Coaching and Motivation
- Client Correspondence
- Professional Relationships
Timeline
EEO Complaints Manager
National Institutes Of Health
06.1995 - 11.2011
Writer-Editor
National Institutes Of Health
03.1988 - 06.1995
Editorial Assistant
Defense Construction Supply Center
03.1979 - 03.1988
Bachelor of Arts - Theology
Freedom Bible Seminary
Bachelor of Science - Psychology
Marshall University
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