Jayne Cockrell
Lexington,North Carolina
Summary
Motivated, results driven individual that would like to obtain a position within the organization that will benefit from my work experience and positive attitude. A proven performer with customer services, reputation for safety, quality, ability to learn quickly, and creative problem solving.
Overview
16
16
years of professional experience
Work History
Driver Manager - Long Haul Fleet
Ashley Furniture Warehouse
Advance, NC
05.2024 - Current
- Assisted in resolving customer complaints related to deliveries or other issues.
- Reviewed feedback from customers regarding driver performance or services provided.
- Communicated regularly with dispatch personnel about shipments status updates.
- Managed the daily operations of a fleet of drivers and vehicles.
- Responded promptly to inquiries from customers about shipment delays or problems.
Assembly Supervisor
Ashley Furniture
Advance, North Carolina
01.2015 - 05.2024
- Responsible for the line and making sure we hit our numbers each day
- Checking to make sure we have our parts each day
- Train new employee’s that come to the line
- Report all scrap on the line and any quality issues
- Make sure payroll is correct and completed so the employees are paid correct
- Have weekly meeting with the line and update on any company announcements
- Check to make sure they are following their SOP’s every day
- Making sure the line is checking their quality after they build their parts.
- Coordinated with vendors to ensure timely delivery of supplies or materials.
- Communicated regularly with dispatch personnel about shipments status updates.
- Assisted in resolving customer complaints related to deliveries or other issues.
Desk Clerk
Ashley Furniture
Advance, North Carolina
01.2012 - 01.2015
- Responsible for scheduling all the trailers to the door’s to be loaded
- Trained all the desk clerks, worker close with customer services
- Worked with the loaders to make sure that trailers were loaded complete no broken sets
- Scheduled appointment with customer service for our dealers
- Checked inventory on units on the dock to see where they belonged
- Helped train employees on the floor, showed them how to look up inventory
- Worked with the outside carriers and the drivers when they picked up their loads.
Inventory Analyst
Penske Logistics
Clyde, Ohio
01.2009 - 01.2012
- Responsible for performing daily warehouse audits of Whirlpool parts that include aisle racks, tugger racks, carts, and line return errors
- Coordinated with Whirlpool Quality supplier on product sorts and finding missing product
- Handled inventory discrepancies with 16 Whirlpool planners to resolve all inventory issues
- Worked with Penske management to streamline the inventory counting process
- Developed processes for coordinating yearly wall to wall inventory counts
- Worked daily with Whirlpool in a customer service capacity to resolve quality and inventory issues.
Education
Diploma -
Clyde High School
Clyde, Ohio01.1984
Skills
- Effective communication abilities
- Improvement planning
- Delivery Scheduling
- Customer Service
- Productivity standards implementation
- Strong leadership abilities
- Team building expertise
Referencesavailable
True
Otherexperience
- Customer services with several different customers including Whirlpool.
- Computer skills that include Word, Excel, Access, Power Point, and 10 Key.
- Attended workers compensation and FMLA seminars.
Timeline
Driver Manager - Long Haul Fleet
Ashley Furniture Warehouse
05.2024 - Current
Assembly Supervisor
Ashley Furniture
01.2015 - 05.2024
Desk Clerk
Ashley Furniture
01.2012 - 01.2015
Inventory Analyst
Penske Logistics
01.2009 - 01.2012
Diploma -
Clyde High School