Jayne Dabrah
Spring
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
9
9
years of professional experience
Work History
Service Manager
Gordian
10.2022 - Current
- Spearheaded professional development initiatives for a team of 11 Facilities Planning Analysts, leading to a 25% increase in team performance metrics
- Collaborated with employees during weekly check-ins to identify career aspirations, devising personalized development plans.
- Managed comprehensive training programs, including onboarding and continuous education
- Implemented and monitored performance improvement plans, aligning with company objectives and individual employee goals.
- Provided member-facing support and performance feedback, enhancing client satisfaction and reinforcing Gordian’s reputation for being customer obsessed
- Drove innovation and continuous improvement initiatives to optimize service delivery and enhance customer satisfaction during 2024/2025 Kaizen event
Service Lead
Gordian
07.2021 - 10.2022
- Managed a team of five analysts, fostered a collaborative environment that encouraged ownership and accountability.
- Developed and launched a training library, resulting in 32 specialized training resources available to the team.
- Worked with Service and Account Managers to align resource allocation with project demands, and improved operational efficiency.
- Staffed over 45 Facilities Capital Assessment (FCA) projects to reflect project milestones and impact department revenue.
- Coached and provided consistent, constructive feedback to drive individual and team performance.
Senior Analyst
Gordian
05.2017 - 07.2021
- Analyzed data for over 20 client projects, and ensured data accuracy to create individualized, actionable insights.
- Utilized Excel and Power BI to process and analyze large datasets and translated numbers into compelling narratives for client reports.
- Collaborated with cross-functional teams to align project goals with institutional objectives to enhance client satisfaction.
- Delivered engaging presentations to stakeholders and campus leadership, to effectively communicate data-driven recommendations.
Analyst
Gordian
01.2016 - 05.2017
- Analyzed data for over 10 client projects, varying in size from large to small, across public and private institutions.
- Led data analysis to identify gaps, developed solutions and proposed strategies for intuitional improvements
- Created visual presentations to illustrate data trends and further data storytelling.
- Engaged with the client to gather feedback, ensuring services were aligned with expectations and industry trends.
Education
Certificate - Project Management
University of New Haven
West Haven, CT06-2014
Bachelor of Science - Business Management
Bryant University
Smithfield, RI05-2009
Skills
- Problem-solving
- Team leadership
- Productivity monitoring
- Culture development
- Strategic business planning
- Data Analytics and Reporting
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Salesforce
Timeline
Service Manager
Gordian
10.2022 - Current
Service Lead
Gordian
07.2021 - 10.2022
Senior Analyst
Gordian
05.2017 - 07.2021
Analyst
Gordian
01.2016 - 05.2017
Certificate - Project Management
University of New Haven
Bachelor of Science - Business Management
Bryant University
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