Jayne Dichoso
Certified Nursing Assistant
Holton,MI
Summary
Skilled Certified Nursing Assistant with a proven track record at Newaygo Medical Care Facility, enhancing patient satisfaction through empathetic care and efficient electronic charting. Skilled in interdisciplinary communication and teamwork, I excel in fast-paced environments, consistently demonstrating adaptability and a quick problem-solving ability.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Certified Nursing Assistant
Newaygo Medical Care Facility
05.2023 - Current
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
Nursing Assistant
Regency at Fremont
09.2022 - 03.2023
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Built rapport with patients and families, providing emotional support during difficult times.
Restaurant Team Member
Arby's Restaurant
09.2021 - 09.2022
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Education
Associate of Applied Science - Nursing
Muskegon Community College
Muskegon, MI 05.2001 -
Skills
Reliable team player
Certification
CNA - Certified Nurse Assistant
Employee of the Month
I received the employee of the month award within two months of working at Arby's restaurant. This recognition highlighted my strong work ethic, dedication to provide excellent customer service and ability to work in a fast-paced environment.
Timeline
CNA - Certified Nurse Assistant
06-2023
Certified Nursing Assistant
Newaygo Medical Care Facility
05.2023 - Current
Nursing Assistant
Regency at Fremont
09.2022 - 03.2023
Restaurant Team Member
Arby's Restaurant
09.2021 - 09.2022
Associate of Applied Science - Nursing
Muskegon Community College
05.2001 -
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