JAYNE E. NYMAN
Las Vegas
Summary
Guest Services Professional with over 20 years of experience in delivering exceptional customer service across entertainment venues, conventions, and healthcare environments. Proven track record in problem-solving and maintaining high guest satisfaction levels while thriving in fast-paced settings. Strong communication skills and adept at engaging with diverse clients, including executive leadership. Committed to enhancing guest experiences and fostering a culture of excellence.
Overview
11
11
years of professional experience
Work History
Event/Guest Services Representative
HADCO STAFFING SERVICES
Las Vegas
01.2025 - Current
- Process registrations and provide directional guidance for conventions
- Monitor assigned areas to ensure guest satisfaction and safety
- Support event management with various customer service duties
Event/Guest Services Representative
DAKOTA EVENTS, LLC
Las Vegas
01.2024 - Current
- Support conventions with registration, badge management, and directional assistance
- Assist guests with questions and special requests
- Collaborate with event staff to ensure smooth operations
Guest Services Ambassador
WESERVE INC
Las Vegas
01.2023 - Current
- Provide excellent customer support in entertainment and sports venues
- Assist guests with directions, ADA accommodations, and ticket scanning
- Respond to inquiries and resolve issues professionally in high-volume environments
Director, Clinical Business Operations
UNLV SCHOOL OF DENTAL MEDICINE
Las Vegas
01.2019 - 01.2024
- Managed billing office operations with a focus on customer satisfaction and improved collections
- Responded to patient inquiries, and resolved billing and collections concerns
- Resolved customer concerns with insurance companies and third-party processors
- Managed financial operations, increasing collection rate by 8%
- Developed administrative policies and procedures to ensure compliance and improve service
Sales Associate
MACY'S DEPARTMENT STORES
Ann Arbor
08.2014 - 02.2017
- Delivered exceptional service to customers within a retail setting.
- Assisted customers with purchases, returns, and product recommendations.
- Resolved customer complaints professionally and efficiently.
- Handled point-of-sale transactions with precision, encompassing both sales and refunds.
- Managed nightly cash closeout including bank deposit preparation
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
MBA - Finance & Accounting
University of Chicago
Chicago, ILB.S. - Microbiology
University of Michigan
Ann Arbor, MISkills
- Guest Experience & Customer Service
- Problem Resolution and De-escalation
- Cash Handling and Financial Reconciliation
- Technical proficiency (tablets, computers, electronic systems)
- Event Operations Procedures
- Effective Communicatio
- Team Collaboration
- Attention to Detail
- Strong interpersonal skills and a professional demeanor
- Ability to work evenings, weekends, and holidays
- Service-Oriented Professionalism
Timeline
Event/Guest Services Representative
HADCO STAFFING SERVICES
01.2025 - Current
Event/Guest Services Representative
DAKOTA EVENTS, LLC
01.2024 - Current
Guest Services Ambassador
WESERVE INC
01.2023 - Current
Director, Clinical Business Operations
UNLV SCHOOL OF DENTAL MEDICINE
01.2019 - 01.2024
Sales Associate
MACY'S DEPARTMENT STORES
08.2014 - 02.2017
MBA - Finance & Accounting
University of Chicago
B.S. - Microbiology
University of Michigan
Similar Profiles
DEBBIE GOLDSTEINDEBBIE GOLDSTEIN
CONVENTION WORKER at Hadco Staffing, Buckaloo and A Higher PowerCONVENTION WORKER at Hadco Staffing, Buckaloo and A Higher Power
Debbie GoldsteinDebbie Goldstein
Convention Worker at Hadco Staffing SolutionsConvention Worker at Hadco Staffing Solutions
Marcelino CruzMarcelino Cruz
Oilfield Salesman at HADCO ServicesOilfield Salesman at HADCO Services