Jayne Johnson

Security Services Professional

• Excellence in Customer Service. I consistently deliver exceptional customer service by maintaining a professional demeanor, addressing client needs promptly, and ensuring a safe and welcoming environment.

• Fast-Paced Environment: I thrive in dynamic and fast-paced settings, adapting quickly to changing situations while maintaining focus and efficiency.

• Information-Driven: I utilize strong analytical skills to assess information quickly and accurately, enabling effective decision-making and problem-solving.

• Computer Skills: I am proficient in using various computer systems and software for monitoring, reporting, and communication purposes. Skilled in using security management systems, databases, and basic IT troubleshooting.

• Report Writing: I am experienced in drafting detailed and clear reports on incidents, observations, and daily activities. Ability to communicate complex information effectively in both written and verbal forms.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Prevented loss for client.
• Worked closely with HPD and prosecuting attorneys.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• High output and high quality work ethic

• Effectively followed required safety policies and procedures related to application methods and quality standards.
• Worked well independently and in a team setting.
• Trained Employee and recruited customers.
• Opened and closed shop safely and securely without failure.
• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

• Maintained five-star reviews on customer service, presentation of my vehicle, and my driving skills.
• Adapted to the preferences and needs of my customer base; fostering inclusivity toward people with neurodivergent abilities, disabilities, and varying demographic profiles.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Developed and maintained strong working relationships with clients, leading to repeat business and referrals.

• Prioritized the security of clientele’s personal property.
• Handling client’s house security codes and keys.
• Served as a successful leader, managing a group of employees and achieving high customer satisfaction rates.
• Encouraged employees to do their best and increased employee productivity,
• Increased customer retention by my timeliness and professionalism.
• Successfully resolved customer complaints and concerns regarding services rendered.
• Led recruiting efforts and training of new employees.
• Maintained a high standard of cleanliness with meticulous attention to detail in all areas serviced.
• Implemented eco-friendly cleaning products and practices, promoting sustainability efforts within the organization.
• Upheld company reputation by representing the organization professionally at all times when interacting with clients, vendors, or other external contacts.
• Coordinated schedules with clients for minimal disruption during regular business hours while maintaining timely completion of tasks.