Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jayne Liu

Jayne Liu

Portland

Summary

Dynamic leader with a proven track record at Reltio, excelling in operations management and relationship building. Spearheaded strategic initiatives that enhanced customer satisfaction and streamlined processes, resulting in significant improvements in service delivery. Adept at mentoring teams and driving performance through data analysis and effective project management.

Overview

6
6
years of professional experience

Work History

Manager of Customer Architects

Reltio
Remote
10.2023 - Current
  • Led cross-functional teams to collaborate on process initiatives - improving operational efficiency for Concierge customers.
  • Developed and executed strategic plans for new product rollouts and enablement.
  • Coordinated stakeholder engagement efforts to align on project goals and expectations.
  • Mentored team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Analyzed team performance metrics to identify areas for process improvement and optimization.
  • Expanded the team by partnering with multiple teams to ensure we are marketing Concierge to new and existing customers

Senior Technical Account Manager

Reltio
Remote
11.2021 - 10.2023
  • Enhanced client satisfaction and retention through strategic initiative leadership.
  • Collaborated with teams to develop tailored solutions for client needs.
  • Increased operational efficiency by driving adoption of Reltio platform features.
  • Implemented process improvements based on client feedback, enhancing service delivery.
  • Coordinated resources to swiftly resolve client issues, ensuring service continuity.
  • Partnered with Product and Engineering teams to address implementation gaps.

Concierge Account Support

Zapier
Remote
11.2019 - 11.2021
  • Implemented automated workflows, enhancing customer satisfaction for Zapier's Concierge clients.
  • Collaborated with engineering and product teams to resolve bugs and implement enhancements.
  • Analyzed bug trends, ensuring effective QA processes with engineering teams.
  • Coordinated with documentation team to create guides for newly added apps.

Education

Bachelor of Science - Journalism

San Francisco State University
San Francisco, CA
04-2010

Skills

  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Task delegation
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Project management
  • Project planning
  • Conflict resolution
  • Performance evaluations
  • Expense tracking
  • Coaching and mentoring
  • Data analysis

Timeline

Manager of Customer Architects

Reltio
10.2023 - Current

Senior Technical Account Manager

Reltio
11.2021 - 10.2023

Concierge Account Support

Zapier
11.2019 - 11.2021

Bachelor of Science - Journalism

San Francisco State University

Similar Profiles

  • Abaan Amjad HussainAbaan Amjad Hussain

    <ul><li>Managed end-to-end client journeys across residential and commercial lighting projects, ensuring alignment of aesthetic design with technical feasibility.</li><li>Drove revenue growth and new business development through personalized client consultations, targeted relationship-building, and market exploration.</li><li>Supervised and delivered multiple high-value projects, collaborating with architects, designers, and procurement leads for flawless execution.</li><li>Mentored new team members, elevating overall team capability and customer engagement standards.</li><li>Played an active role in client feedback integration, contributing to continual process and strategy enhancements.</li><li>Entrusted with flagship accounts and time-sensitive, complex projects, reflecting strong leadership and problem-solving abilities.</li><li>Contributed to the optimization of showroom operations, enhancing brand image and improving customer experience.</li></ul> at ESQRO Lighting Co.<ul><li>Managed end-to-end client journeys across residential and commercial lighting projects, ensuring alignment of aesthetic design with technical feasibility.</li><li>Drove revenue growth and new business development through personalized client consultations, targeted relationship-building, and market exploration.</li><li>Supervised and delivered multiple high-value projects, collaborating with architects, designers, and procurement leads for flawless execution.</li><li>Mentored new team members, elevating overall team capability and customer engagement standards.</li><li>Played an active role in client feedback integration, contributing to continual process and strategy enhancements.</li><li>Entrusted with flagship accounts and time-sensitive, complex projects, reflecting strong leadership and problem-solving abilities.</li><li>Contributed to the optimization of showroom operations, enhancing brand image and improving customer experience.</li></ul> at ESQRO Lighting Co.

  • JAKUB LENEMAYERJAKUB LENEMAYER

    Customer Success – Azure Cloud Architects & Delivery Lead at MicrosoftCustomer Success – Azure Cloud Architects & Delivery Lead at Microsoft

  • Stella KWOK YIN WONGStella KWOK YIN WONG

    Manager, The Architects Registration Board at The Hong Kong Institute of ArchitectsManager, The Architects Registration Board at The Hong Kong Institute of Architects

  • Vivek KharpudeVivek Kharpude

    HEAD OF SOLUTION ARCHITECTS at ESDS SOFTWARE SOLUTION LTDHEAD OF SOLUTION ARCHITECTS at ESDS SOFTWARE SOLUTION LTD

CREATE PROFILE