Jayne McFarland

Work History

Receptionist

Liberty RV

05.2022 - Current

Confirmed appointments, communicated with clients, and updated client records.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained confidentiality of information regarding clients and company.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Answered central telephone system and directed calls accordingly.
Corresponded with clients through email, telephone, or postal mail.
Kept reception area clean and neat to give visitors positive first impression.
Provided clerical support to company employees by copying, faxing, and filing documents.
Handled cash transactions and maintained sales and payments records accurately.
Assisted with onboarding new clients and securing paperwork completion.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Operated multi-line telephone system to answer and direct high volume of calls.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Routed incoming mail and messages to relevant personnel without delay.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Handled assignments independently with good judgement and critical thinking skills.
Monitored and screened visitors to verify accessibility to inter-office personnel.

Food Service Associate II

Liberty Public School District No. 53

10.2018 - 05.2022

Held a Certification of food handler and Serv-Safe Certification in the State of Missouri.
Learned other teammates' work tasks to train as backup.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Made food according to standard recipes with requested changes for customer satisfaction.
Stocked condiments, beverages, and plates for diners.
Set up buffet service and dining areas for meals per shift.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Set up and broke down food service lines quickly to maintain service flow.
Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Cleaned and organized kitchen, dining and service areas.
Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Monitored food quality and freshness throughout day.
Verified prepared food met standards for quality and quantity before serving to customers.
Portioned and wrapped food to place directly on plates for service to patrons.
Utilized POS system to receive and process food and beverage orders.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Legal Administrative Assistant

Miller Injury Law

06.2015 - 09.2016

Assisted attorney with the start-up of personal injury law firm
Ascertained medical records and bills
Communication with insurance companies, medical facilities, physicians' offices, and attorneys
Organized legal files in preparation for demand letters and/or trials.
Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
Helped with intake of new clients and materials by setting up files and documenting important information.
Generated pleadings and other legal documents for review by attorneys and paralegals.
Scheduled and coordinated meetings between legal teams and clients.
Prepared drafts of forms, letters and agreements for legal staff use.
Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
Diligently edited legal correspondence for grammar and spelling.
Developed and maintained positive relationships with clients and colleagues.

Administrative Assistant

Indian River State College

10.2010 - 08.2014

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Completed data entry and filing to keep records updated for easy retrieval.
Maintained confidentiality of sensitive data to protect customer and business information.
Completed all tasks in compliance with company policies and procedures.
Operated multi-line telephone system to answer and direct high volume of calls.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Organized, maintained and updated information in computer databases.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Sorted, received, and distributed mail correspondence between departments and personnel.
Handled assignments independently with good judgement and critical thinking skills.
Supported student learning objectives through personalized and small group assistance.
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Graded assignments and reported individual progress to teacher.
Reviewed lesson material with students individually or in small groups.
Helped with grading assignments and tests, providing constructive feedback to students based on results.
Supported classroom maintenance and upkeep, organizing books, and materials.
Completed daily reports on attendance and disciplinary performance.
Developed materials for classroom teachers to support instruction, lab work or in-class activities.
Handled class records for attendance, assignment grades and course participation scores.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Medical Administrative Assistant

Buena Family Practice

08.2004 - 08.2005

Receptionist for a three-physician office checked patients in/out
Verified patient demographics and insurance information
Scheduled patients for appointments, and communicated with insurance companies, pharmacies, and other medical facilities
Completed referrals, insurance verification, and pre-certifications for patients to other facilities
HIPPA Guidelines, confidentiality.
Carried out front office duties utilizing data entry skills in framework of medical database.
Supported office staff and operational requirements with administrative tasks.
Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Received, recorded and filed medical payments by check, cash, and credit card.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Updated patient information and insurance details for accurate electronic medical records.
Prepared patient charts by gathering and organizing medical records ahead of appointments.
Provided prompt, polite and professional in-person and telephone customer service.
Obtained pre-authorization from insurance companies ahead of medical services.
Reconciled daily payments received and prepared deposits for smooth office finances.
Answered phone calls and messages for 3-physician Family Practice medical facility, scheduling appointments, and handling patient inquiries.
Prepared and processed patient referrals and transfer requests.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Performed various administrative tasks by filing, copying and faxing documents.

Administrative Clerk

Buena Borough

07.1996 - 06.1998

Managed two committee boards consisting of nine members each and six sub-code officials' of Department of Planning/Zoning and Construction
Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Communicated with a diverse population and assisted with guidance on proper paperwork to be completed for either planning/zoning, construction, or permits
Entered data into system and updated customer contacts with information to keep records current
Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Processed and prepared documents such as business or government forms and expense reports.
Proofread and edited professional documents to fix errors.
Edited and proofread documents for accuracy and completeness.
Reviewed files, records and other documents to obtain information to respond to requests.
Edited documents to keep company materials free of grammar errors.
Created and maintained detailed records of all office activities.
Coordinated and scheduled meetings and appointments.
Monitored and tracked budgets and expenses.
Informed and supported business leaders through consistent communication and administrative support duties.

Summary

Overview

Work History

Receptionist

Food Service Associate II

Legal Administrative Assistant

Administrative Assistant

Medical Administrative Assistant

Administrative Clerk

Education

Skills

Sewing; sports, crafts

Software

Websites

Timeline

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