Jayne Nantkes
Honolulu,NE
Summary
Dynamic professional with extensive experience as a Committee Clerk for the State of Hawaii, excelling in agenda preparation and document management. Proven ability to enhance legislative processes through effective communication and organizational skills. Recognized for improving committee efficiency and maintaining compliance with state regulations while fostering teamwork and transparency.
Experienced with coordinating and managing committee operations. Utilizes organizational skills to ensure accurate documentation and smooth proceedings. Knowledge of legislative procedures and communication tactics to support effective operations.
Overview
47
47
years of professional experience
Work History
Committee Clerk - Committee on Labor & Technology
State of Hawaii - Office of State Senator Henry Aquino -Session
Honolulu, HI
01.2022 - 05.2025
- Assisted in preparation of meeting agendas and documentation for Labor & Technology Committee
- Coordinated communication among committee members and stakeholders
- Managed logistics for meetings including scheduling and venue arrangements
- Reviewed incoming legislation for the Senator's review
- Filed bills pertaining to the Committee
- Maintained organized files and records of committee proceedings
- Responded to inquiries from the public regarding committee activities
- Learned use of relevant software tools for documentation and scheduling
- Coordinated, generated or created documents to distribute to committee.
- Communicated with project staff to coordinate committee-related activities.
- Safeguarded sensitive information by maintaining strict confidentiality, ensuring the integrity of both internal and external communications.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated legislative meetings by preparing agendas and taking detailed minutes for record-keeping.
- Coordinated communication between lawmakers, stakeholders, and constituents to ensure transparency in processes.
Committee Clerk - Committee on Transportation
State of Hawaii - Office of Representative Henry Aquino - Session
Honolulu, HI
01.2018 - 05.2022
- Facilitated communication between committee members and stakeholders to ensure effective legislative processes.
- Organized and maintained official records, ensuring compliance with state regulations and procedures.
- Drafted meeting agendas and minutes, enhancing clarity and transparency of committee activities.
- Coordinated logistics for meetings, optimizing schedules and resources for maximum efficiency.
- Increased accessibility to information by maintaining a well-organized digital filing system for committee documents.
- Collaborated effectively with team members across various departments to gather necessary input for reports or proposals being considered by the committee.
- Improved committee efficiency by organizing and distributing agendas, minutes, and other documents.
- Promoted transparency through timely sharing of information related to legislation under consideration or recently enacted laws.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
Office Administrative Assistant
Superb Internet
Honolulu, HI
09.2014 - 01.2018
- Managed office communications, ensuring timely responses and maintaining professional relationships.
- Streamlined document management processes, enhancing efficiency in file retrieval and storage systems.
- Oversaw data entry tasks, ensuring accuracy and consistency across multiple databases and reporting systems.
E911 Specialist
Akimeka
Honolulu, HI
01.2008 - 09.2014
- Led cross-functional teams to enhance project workflows and improve operational efficiency.
- Developed and implemented training programs for new staff, increasing team competency.
- Analyzed data trends to identify areas for process improvement and cost reduction.
- Collaborated with stakeholders to define project scope and deliverables, ensuring alignment with organizational goals.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
E911 Service Manager
Hawaiian Telcom
Honolulu, HI
05.1978 - 01.2008
- Led service team to enhance customer satisfaction and streamline operational efficiency.
- Developed training programs for staff, improving service delivery and employee performance.
- Implemented process improvements that reduced response time for customer inquiries.
- Analyzed service metrics to identify trends and optimize resource allocation strategies.
- Coordinated cross-departmental initiatives to improve overall service quality and consistency.
- Monitored compliance with industry standards, ensuring adherence to safety and quality protocols.
- Facilitated regular team meetings to align goals, address challenges, and celebrate successes.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
Education
Associate of Science -
Leeward Community College
Pearl City, HISkills
- Agenda preparation
- Document management
- Policy analysis
- Research
- Meeting coordination
- Scheduling expertise
- Parliamentary procedure
- Legislative review
- Teamwork
- Multitasking and time management
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Telephone and email etiquette
- Decision-making
- Office administration
- Organizational management
- Microsoft office
- Documentation and recordkeeping
Timeline
Committee Clerk - Committee on Labor & Technology
State of Hawaii - Office of State Senator Henry Aquino -Session
01.2022 - 05.2025
Committee Clerk - Committee on Transportation
State of Hawaii - Office of Representative Henry Aquino - Session
01.2018 - 05.2022
Office Administrative Assistant
Superb Internet
09.2014 - 01.2018
E911 Specialist
Akimeka
01.2008 - 09.2014
E911 Service Manager
Hawaiian Telcom
05.1978 - 01.2008
Associate of Science -
Leeward Community College