Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jayne Pack

Knoxville,TN

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

TEAM HEALTH
Knoxville, TN
05.2019 - Current

Review and update insurance information.

Review and accept payments and account balances set up payment plans

Listen to concerns patients may have over billing, insurance payments and charges.

Then take the steps to help address these concerns.

I am trained to take clinic, anesthesia and virtual care calls.

Customer Care Specialist

Whirlpool Corporation
Knoxville, TN
06.2005 - 04.2019

converted incoming calls into booked service appointments with various service companies

Assisted customers with use and care of new appliance

Assisted customers with warranty parts replacement

Kept customer and system account information accurate and current support timely resolutions

for all concerns

Reviewed customer data to asses current issues and determine eligibility for potential solution



Automotive Service Advisor

Clayton Volvo
Knoxville, TN
02.2003 - 02.2005

Greeted customers and assisted them with automotive service needs

Coordinated repairs with service technicians to carry out customer requests


Automotive Service Advisor

Serra Chevrolet
Bartlett, TN
03.2000 - 08.2002

Greeted customers and assisted them with the automotive service needs

Coordinated repairs with service technicians to carry out customer requests

Automotive Sdrvice Consultant

Montgomery Wards Department Store
Modesto, CA
01.1992 - 09.1999

Greeted customers and assisted them with there automotive service needs

coordinated repairs with service technicians to carry out service needs including tire and battery needs

Education

High School Diploma -

Modesto Evening High School
Modesto, CA
06.1982

Skills

  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers

Timeline

Customer Service Representative

TEAM HEALTH
05.2019 - Current

Customer Care Specialist

Whirlpool Corporation
06.2005 - 04.2019

Automotive Service Advisor

Clayton Volvo
02.2003 - 02.2005

Automotive Service Advisor

Serra Chevrolet
03.2000 - 08.2002

Automotive Sdrvice Consultant

Montgomery Wards Department Store
01.1992 - 09.1999

High School Diploma -

Modesto Evening High School
Jayne Pack