Jayne Trainor
Antrim
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
27
27
years of professional experience
Work History
Customer Service Manager
Customized Service Concepts
Londonderry
01.2022 - Current
- Providing exceptional customer service to clientele in the ATM industry.
- Adaptability working from home remotely, receiving and returning high call volume in a fast-paced environment.
- Dispatching and managing technicians for client service calls in a timely manner.
- Effectively reducing customer complaints by proactively addressing their immediate issues and needs.
- Resolved complex customer issues through effective problem-solving strategies.
Assistant Office Manager
Dartmouth Hitchcock Medical Center
Lebanon
01.2017 - 12.2024
- Communicated effectively with patients, staff, and external vendors daily.
EMS Dispatcher
Great Brook EMS
12.2023 - 03.2024
Assistant Pharmacy Technician
Kinney Drugs
02.2020 - 12.2023
- Provided exceptional customer service while fostering positive relationships with new and current pharmacy patients.
- Consulted with insurance company representatives for patient billing claims and coverage.
Assistant Office Manager
NH Derm Clinic
Peterborough
03.2019 - 12.2022
- Performing all office duties for the Dermatology clinic; scheduling patients, insurance verification, billing inquiries, extensive knowledge of HIPPA regulations, billing protocol for Medicaid and Medicare, EHR, EMR systems, familiarity with EMTALA.
- Promptly addressing patient needs and concerns and maintaining a positive working environment.
- Follow-up calls to patients for scheduling calls in a timely fashion.
- Performed data entry for all aspects of patient care, updates, insurance, insurance audits.
- Coordinated schedules and appointments for medical staff and administration.
- Communicated effectively with patients, staff, and external vendors daily.
- Implemented filing systems to organize patient records and administrative documents.
- Responded promptly to customer inquiries via phone or email.
- Maintained a calendar of events, meetings, conferences, appointments.
- Performed additional tasks assigned by senior management staff.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
Court Reporter
Freelance Court Stenographer
New York
01.1999 - 01.2015
- Provided verbatim transcription of live hearings, depositions, medical malpractice, FDA hearings, court testimony for various Courts and law firms throughout my career.
- Transcribed legal documents and depositions for attorneys and courts.
- Maintained accuracy in real-time transcription during hearings and trials.
- Collaborated with legal professionals to clarify terminology and context.
- Managed scheduling for court appearances and deposition assignments.
- Demonstrated professionalism in high-pressure courtroom environments.
- Ensured compliance with legal standards in documentation practices.
- Operated stenographic machines to capture spoken words during legal proceedings.
- Evaluated and edited transcriptions to verify error-free reporting.
Education
Certified Shorthand Reporter -
Lebanon Community College
Associates degree - healthcare administration
Granite State College
Skills
- Exceptional communication skills
- Multitasker
- Works independently
- Superb time management skills
- Excellent written and verbal skills
- Meticulous
- Ability to manage complex schedules
- Receive multiple incoming and outgoing calls
- Strong attention to detail
- Executes professional outcomes
- Driven to meet time-sensitive deadlines
- Proficiency in EHR
- Proficiency in EMR systems
- Adaptability in high pressure situations
- Adaptability in fast paced environments
- Familiarity working remotely
- High call volume management
- Scheduling
- Referring calls to appropriate departments
Timeline
EMS Dispatcher
Great Brook EMS
12.2023 - 03.2024
Customer Service Manager
Customized Service Concepts
01.2022 - Current
Assistant Pharmacy Technician
Kinney Drugs
02.2020 - 12.2023
Assistant Office Manager
NH Derm Clinic
03.2019 - 12.2022
Assistant Office Manager
Dartmouth Hitchcock Medical Center
01.2017 - 12.2024
Court Reporter
Freelance Court Stenographer
01.1999 - 01.2015
Certified Shorthand Reporter -
Lebanon Community College
Associates degree - healthcare administration
Granite State College