Jaynee Pogline
Las Vegas,NV
Summary
Seasoned Food and Beverage Manager with strong background in overseeing operations of various dining establishments. I started my F&B journey in 2010. In 2013 I became a supervisor, later an assistant Manager, and through hard work and passion for F&B I worked my way up to Manager. I currently manage in an all american pub & eatery. Casual/upscale gastro pub, live entertainment, specialty cocktails, and 40 beers on draft. I manage 22 team members. I go above and beyond to ensure guest and team satisfaction. Proficient in optimizing food and beverage cost, enhancing customer satisfaction, and implementing innovative marketing strategies aimed at increasing sales. Strong leadership skills with demonstrated ability to manage, train and motivate teams for peak performance. Strong work ethic and the ability to adapt to different environments. I am dedicated with a proactive attitude and the ability to learn quickly. Strong effective communication skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Ready to contribute to a dynamic team, make a positive impact and profitable results.
Overview
12
12
years of professional experience
Work History
Food and Beverage Manager
The Orleans Hotel & Casino
Las Vegas, NV
01.2018 - Current
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Evaluate and oversee the job performance of team members. Have biweekly meetings with staff members to discuss performance goals and areas needing improvement.
- Maintained accurate records of daily transactions using point-of-sale systems.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
High School Diploma -
CSN
Las Vegas, NVSkills
- Cost Control
- Food and Beverage Operations
- Labor Management
- Portion Control
- Relationship Building
- Employee Performance Evaluations
- Health Code Compliance
- Communication
- Reliable and Responsible
- Coaching and Mentoring
- Scheduling
- Problem-Solving
- Active Listening
- PNL
Certification
- Certified Servesafe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Manage team of 22+ team members.
- Used Microsoft Excel to develop inventory tracking spreadsheets as well as other F&B operations.
- Resolved medalia which led to guest satisfaction.
- Feedback/Contributed to resolving product issue through consumer testing.
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid time offPaid sick leave401k matchCompany CultureQuote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Timeline
Food and Beverage Manager
The Orleans Hotel & Casino
01.2018 - Current
High School Diploma -
CSN