Jayneen Kelii

Sales and Service Coordinator

TK Elevator Corporation

Honolulu

09.2017 - Current

Supported sales team members to drive growth and development.
Responded promptly to customer inquiries via phone, email, or other channels.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Created invoices and tracked payments from clients.
Upheld quality control policies and procedures to increase customer satisfaction.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
Reviewed accounts for payments received or approved credit arrangements.
Conducted research and reviewed findings to solve customer issues.
Processed invoices from vendors according to established policies and procedures.
Developed and maintained an efficient filing system for contracts documents.
Reviewed and updated contracts to ensure compliance with legal requirements.
Prepared reports summarizing contractual obligations for management review.
Monitored contract performance, ensuring adherence to terms and conditions.
Created reports and models based on contract requirements to predict profitability and gross margin.
Researched and prepared reports required by management or governmental agencies.
Managed contract closeout process, resolving all issues prior to release of final payment.
Participated in project meetings as a representative of the Contracts department.
Resolved discrepancies between customer requirements and actual performance of contracts.
Reviewed details on incoming contracts and service agreements to keep pricing correct.
Responded promptly to inquiries from internal customers regarding contract status or other matters.
Ensured that all parties involved in the process were aware of their respective responsibilities under the agreement.
Oversaw changes and coordinated change orders and contract reviews.
Provided updates on status of contract processes to upper management and other important personnel.
Managed relationships with vendors throughout the life cycle of each contract.
Coordinated with internal departments to identify contractual needs and objectives.
Resolved customer complaints or answered customers' questions.
Coordinated with vendors to obtain quotes for goods or services needed by the company.
Recommended solutions related to staffing issues and proposed procedural changes to managers.
Administered contract change requests and resolution.
Identified contract changes potentially occurring during agreement's lifecycle.
Checked information in company's database for accuracy and updated data with current information to maintain records.
Identified needs of customers promptly and efficiently.
Managed inventory and supplies to ensure materials were available when needed.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Responded to customer inquiries via phone or email in a professional manner.
Negotiated contracts with vendors, securing favorable terms and cost savings.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Managed office inventory and placed new supply orders.
Coded and entered daily invoices with in-house accounting software.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Used judgment and initiative in handling confidential matters and requests.
Maintained confidential records relating to personnel matters.
Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Managed office budget to handle inventory, postage and vendor services.
Ordered supplies and equipment to maintain adequate inventory levels.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Managed, scheduled and coordinated office functions and activities for employees.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Organized company events including holiday parties, team building activities .
Monitored inventory levels and placed orders when needed.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Negotiated contracts with vendors to secure favorable terms and pricing.
Reviewed completed work to verify consistency, quality, and conformance.
Coordinated meetings, conferences, travel arrangements and department activities.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Reviewed files and records to obtain information and respond to requests.
Monitored payments due from clients and promptly contacted clients with past due payments.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Maintained filing system for records, correspondence and other documents.
Provided administrative support to management team including preparing reports and presentations.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Managed household errands and other essential duties.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Updated and maintained databases with current information.
Utilized various software and tools to streamline processes and optimize performance.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Assisted with month-end closing activities as needed.
Handled high-volume invoice processing with minimal supervision.
Received and recorded cash, checks and transfers.
Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
Ensured proper authorization for all purchases made by the organization.
Managed vendor relationships through prompt communication of payment information.
Liaised with vendors and customers to confirm information and address client issues.
Reconciled vendor statements, investigated and resolved discrepancies.
Checked postings and documents for correctness, accuracy and proper coding.
Worked with purchasing group to resolve purchase order matching issues.
Processed invoices and payments in accordance with company policies and procedures.
Entered data into accounting system to maintain accurate financial records.
Collaborated with team members to manage workload and meet deadlines.
Monitored accounts to ensure payments were up to date.
Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
Addressed month-end closing functions for detailed reporting.
Monitored loans and accounts payable to confirm payments are current.
Prepared checks for payment of vendor invoices on a timely basis.
Compiled, coded and submitted weekly invoices to accounting for payment.
Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Researched and responded to inquiries from vendors regarding invoice status or payment issues.
Interfaced and responded to inquiries to correct accounts payable discrepancies.
Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
Coded invoices to maintain organized and accurate records.
Worked closely with department personnel to produce accurate and timely bills.
Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Maintained accounts payable files and records in an organized manner.
Monitored accounts receivable aging reports to ensure timely payments.
Matched orders with invoices and recorded required information.
Verified accuracy of coding on invoices prior to processing payments.
Provided support during internal and external audits as necessary.
Handled accounts payable and receivable, including invoicing and payment processing.
Verified vendor accounts by reconciling monthly statements and related transactions.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Trained new staff members on proper parts handling techniques.
Investigated discrepancies between physical inventories and records.
Implemented improvements to streamline the ordering process.
Utilized parts management software for inventory tracking and order processing.
Established individual parts inventory levels to balance stock for maximum inventory turns.
Maintained records of all orders placed, received, and shipped.
Inspected returned parts for damage before restocking shelves.
Coordinated parts logistics, ensuring timely delivery to customers and service departments.
Developed and maintained positive working relationships with vendors.
Identified opportunities for process improvements within the department.
Monitored project progress to enforce adherence to deadlines and quality standards.
Coordinated with service department to ensure availability of necessary parts for repairs.
Connected with customers to provide assistance and collect feedback to optimize operations.
Prepared documents for ordering parts, supplies, and equipment.
Managed customer inquiries and complaints regarding parts availability and pricing.
Reviewed purchase requisitions to verify accuracy of requested items.
Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
Coordinated delivery schedules for incoming orders.
Resolved customer inquiries related to part availability or quality issues.
Ensured accuracy in order processing and invoicing procedures.
Received, examined and reshelved returned parts.
Allocated material and labor resources to promote on-time and under-budget project completion.
Performed administrative duties such as filing paperwork and preparing documents.
Tracked warranty information for products serviced by the company.
Coordinated with technicians to ensure timely completion of all repair jobs.
Reviewed invoices and purchase orders related to repairs and maintenance services.
Communicated with distributors to acquire necessary equipment for projects.
Kept records of parts and equipment used in projects to update inventory.
Filled out work orders, repair logs and maintenance plans to document work completed.
Assisted in responding to customer inquiries and complaints concerning repair services.
Maintained records of parts inventory and ordered supplies as needed.
Facilitated communication between customers and service personnel regarding repair issues.
Researched solutions for recurring problems reported by customers.
Managed accounts receivable related to repairs performed by the company's staff.
Investigated claims involving defective parts or unsatisfactory service results.
Developed schedules for preventive maintenance activities.
Monitored the progress of repair orders and provided status updates to customers.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Completed day-to-day duties accurately and efficiently.
Recognized by management for providing exceptional customer service.
Prioritized and organized tasks to efficiently accomplish service goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Summary

Overview

Work History

Sales and Service Coordinator

Education

Associate of Arts - Culinary Arts

Skills

Timeline

Sales and Service Coordinator

Associate of Arts - Culinary Arts

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