Jaynell Todd
Cincinnati,OH
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Division Supervisor
Sorta/Metro
01.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Managed on- time performance in my assigned sector, build operator relationships as well as relations with assigned school officials and complete accurate and detailed daily activity reports.
Coach Operator
Sorta/ Metro
09.2013 - 01.2021
- Conducted pre-trip inspections of bus for safe operation.
- Maintained CDL to enable legal operation of transit buses.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Performed bus driving duties while keeping passenger safety in mind to maintain good safety record.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported any serious concerns to supervisor.
- Provided passenger assistance including collecting fares and offering schedule and route information.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Courtesy Clerk
Kroger
09.2018 - 02.2019
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
- Returned unwanted items to correct store locations and restocked shelves.
- Restocked and organized merchandise in front lanes.
- Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and [Action].
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Certified Nursing Assistant
Home Care By Black Stone
02.2018 - 08.2018
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Maintained complete confidentiality with patient information to provide professional, secure medical services.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Life Coach
Ohio Valley Residential Services
03.2012 - 09.2013
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Enriched the lives of those with developmental disabilities by providing them with services, safe environment and opportunities for integration into their communities.
Shift Manager in Training
McDonald's
08.2008 - 10.2011
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
Education
Early Childhood Education
Cincinnati State Technical And Community College
Cincinnati, OHHigh School Diploma -
Western Hills University High School
Cincinnati, OHLeadership Program
Metro University
05.2024
Skills
- Microsoft Office
- Natural leader and team builder who excels at building rapport and respect within diverse work environments
- Great character
- Delegation and Supervision
- Health and Safety Procedures
- Reporting and Performance Analysis
- Computer Proficiency
- Decision Making
- Customer Service Management
- Staff Coaching and Training
- Handling Complaints and Inquiries
- Team Building and Motivation
- Scheduling and Time-Tracking
- Employee Training
- Problem Anticipation and Resolution
- Performance Monitoring
- Superior Work Ethic
- Relationship Building
- Willingness to Learn
- Multitasking and Prioritizing
- Adaptable to Changing Demands
Timeline
Division Supervisor
Sorta/Metro
01.2021 - Current
Courtesy Clerk
Kroger
09.2018 - 02.2019
Certified Nursing Assistant
Home Care By Black Stone
02.2018 - 08.2018
Coach Operator
Sorta/ Metro
09.2013 - 01.2021
Life Coach
Ohio Valley Residential Services
03.2012 - 09.2013
Shift Manager in Training
McDonald's
08.2008 - 10.2011
Early Childhood Education
Cincinnati State Technical And Community College
High School Diploma -
Western Hills University High School
Leadership Program
Metro University