Jaynell Todd
Cincinnati
Summary
Experienced transportation operations supervisor with a proven ability to lead teams, improve workflow efficiency, and ensure successful completion of daily operational goals. Skilled in supervising employees, assigning responsibilities, coaching and developing team members, resolving conflicts, and implementing company policies and procedures. Strong background in public transportation operations, safety compliance, customer relations, and performance management. Recognized as an effective communicator and problem solver who builds positive relationships with employees, leadership, and community partners. Organized and dependable leader with the ability to manage multiple priorities while maintaining a focus on safety, service excellence, and team success.
Overview
14
14
years of professional experience
Work History
Division Supervisor
Sorta/Metro
Cincinnati
01.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervise daily transit operations, support operator performance, monitor service reliability, and ensure compliance with safety and company standards.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Managed on- time performance in my assigned sector with 16 routes, build operator relationships as well as relations with assigned school officials and complete accurate and detailed daily activity reports.
Coach Operator
Sorta/ Metro
Cincinnati
09.2013 - 01.2021
- Conducted pre-trip inspections of bus for safe operation.
- Maintained Ohio commercial driver's license to enable legal operation of city transit buses.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Provided passenger assistance including collecting fares and offering schedule and route information.
- Worked flexible hours; night, weekend, and holiday shifts.
Life Coach
Ohio Valley Residential Services
Cincinnati
03.2013 - 09.2013
- Facilitated clients in setting and achieving weekly goals, enhancing their personal growth.
- Guided clients in developing life management and coping skills for daily needs and stressors.
- Supported individuals with developmental disabilities by providing services, fostering a safe environment, and creating opportunities for community integration.
Certified Nursing Assistant
Home Care By Black Stone
Cincinnati
02.2012 - 08.2012
- Assisted patients with routine bathing, grooming, and hygiene needs to support their comfort and dignity.
- Facilitated good oral and personal hygiene by supporting patients with shaving, bathing, and teeth brushing.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Maintained complete confidentiality with patient information to provide professional, secure medical services.
- Took on additional hours during holidays to support team and maintain operations.
- Performed housekeeping tasks, including replacing linens and sanitizing patient rooms, to maintain a clean and safe environment.
Education
Early Childhood Education
Cincinnati State Technical And Community College
Cincinnati, OHHigh School Diploma -
Western Hills University High School
Cincinnati, OHSkills
- Leadership
- Employee Training Staff
- Team motivation
- Leadership
- Customer Service Management
- Scheduling and Time-Tracking
- Problem solving
- Multitasking and Prioritizing
- Adaptable to Changing Demands
- Leadership development
- Strong Ethical Judgment
- Building relationships
- Microsoft Office
References
Melvin Thomas (Lead Division Supervisor- Sorta/Metro)
1401 Bank Street
Cincinnati, OH 45202
513.673.5604
Paul Johnson ( Sr. Division Manager- Sorta/Metro)
1401 Bank Street
Cincinnati, OH 45202
513.632.7601
Lauryne Simpson (RN, University of Cincinnati Hospital)
234 Goodman Avenue
Cincinnati, OH 45202
513.315.3912
Timeline
Division Supervisor
Sorta/Metro
01.2021 - Current
Coach Operator
Sorta/ Metro
09.2013 - 01.2021
Life Coach
Ohio Valley Residential Services
03.2013 - 09.2013
Certified Nursing Assistant
Home Care By Black Stone
02.2012 - 08.2012
Early Childhood Education
Cincinnati State Technical And Community College
High School Diploma -
Western Hills University High School