Jaynesha Graves

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Assist with staffing and managing classrooms/class ratio

● Document and file paperwork

● Assist with Daycare Activities/Planning

● Substitute in all classrooms when low on staffing

● Help with billing and bookkeeping

● Complete errands that help with day to day operations

• Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
• Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
• Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
• Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.

Customer Service Supervisor 2019-2020 (Las Vegas, NV)

○ Supervised and managed day to day operations with

Customer Service Agents

○ Managed a team of 8-12 employees and provided

feedback and discipline when applicable

○ Held quarterly one on ones with individual employees to

do performance evaluations

○ Politely dealt with Customers to resolve disputes and

customer issues.

● Emerging Leadership Program 2018-2019( Phoenix, Az)

○ Selected into competitive 18 month leadership program

to undergo training to be a leader within the company

○ Performed three department rotations as a supervisor:

Customer support, Customer Service, and Ramp

Leadership

○ Customer Support(call center supervisor): Moderated

calls, managed a small team, provided feedback

○ Customer Service (Airport Supervisor) : Managed day to

day operations, managed a small team

○ Ramp: (below the wing supervisor) Managed a small

team, ensured flights departed in a timely and safely

● Customer Support Agent 2017-2018 (Atlanta, Ga)

○ Answered 80+ incoming calls per day, providing excellent

care and customer service

○ Monitored performance to ensure was meeting all

production goals

○ Booked Reservations and assisted customers with making

reservation changes

○ Assisted with billing questions and helped dispute issues

○ Handled sales upgrades and ensured was meeting sale

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