Jaynie Grant
Andrews,TX
Summary
Highly sociable and diligent individual driven by a passion for assisting others to the best of abilities. The primary objective is to create a comfortable environment and deliver exceptional customer service experiences. Seeking a career that aligns with personal goals and aspirations, eager to challenge myself and acquire new knowledge and skills. Embracing unfamiliar territory wholeheartedly to grow both personally and professionally.
Overview
3
3
years of professional experience
Work History
Cashier
Buc'ees
02.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Team Member
Canes Chicken Fingers
02.2024 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Front Desk Agent
Marriott Courtyard
07.2023 - 01.2024
- Checking advanced deposits, checking customers in and out, making reservations, handling credit card transactions, working well under pressure, fast-paced, data entry, heavy workloads, and customer service.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
Team Member
DQ Grill & Chill
09.2022 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Customer Service Representative/Data Entry Clerk
Avis Budget Group
08.2021 - 02.2022
- Collections of payments, transaction handling, assisting customers, answering phones, taking messages for staff members, entering the data system, filing, copied, and scanning over vehicle information to corporate.
- Followed established procedures to enter and process data correctly.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED -
Kilgore High School
Kilgore, TX07.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethics and Integrity
- Patience and Empathy
- Problem-Solving
- Teamwork and Collaboration
- Positive Attitude
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Accuracy and Attention to Detail
Timeline
Cashier
Buc'ees
02.2024 - 07.2024
Team Member
Canes Chicken Fingers
02.2024 - 02.2024
Front Desk Agent
Marriott Courtyard
07.2023 - 01.2024
Team Member
DQ Grill & Chill
09.2022 - 06.2023
Customer Service Representative/Data Entry Clerk
Avis Budget Group
08.2021 - 02.2022
GED -
Kilgore High School
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