Jaynie Martinez
Beaverton,OR
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement. Successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Reliable business professional with experience in project management and process improvement. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
SUPERVISOR, Care coordinator
Landmark Health
09.2021 - Current
- Track and report on care coordinator performance metrics
- Serve as day-to-day supervisor for a care coordinator team consisting of a team up to 8
- Develop relationships with leadership in other departments to collaborate on ways to improve processes that impact multiple departments
- Prepare and present PowerPoint presentations for IDT meetings, care coordinator meetings and local leadership meetings
- Create workflows that allow market to meet high priority metric goals by improving scheduling efficiencies and communication workflows
- Provide support to Senior Ops Manager and Health Service Director
- Develop standardized workflows
- Responsible for monthly market disenrollment workflow which includes oversight of trackers and coordination across multiple teams
- Responsible for updating and maintaining accuracy of the Care Coordinator Handbook
- Improved the markets non risk referral process by creating a tracker that allows clear communication across multiple teams
- Responsible for creating and maintaining provider scheduling templates and ramps including ongoing problem solving to increase availability for IV scheduling
- Participate in several workgroups including HEDIS, Clinical Technology Advisory Group, OPIC (operations performance initiative committee)
- Perform quarterly and annual reviews.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
OFFICE MANAGER/Transition of care coordinator
Landmark Health
09.2020 - 09.2021
- Served as the first transition of care coordinator for the company
- Developed workflows and standardization that was shared across the company
- Created scripting for speaking with facilities to obtain correct information for discharge planning and insurance coverage status
- Worked with local hospitals to obtain HIE access for providers to review records online.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Office Manager/Care Coordinator
Landmark Health
02.2019 - 09.2020
- Served as the office manager and only care coordinator for the Portland office
- Developed an after-hours process for provider supply pick up
- Accountable for the medication and medical supply closet.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reported to senior management on organizational performance and progress toward goals.
Care coordinator
Landmark Health
09.2017 - 02.2019
- Within first year at company developed process for pre-requesting medical records that increased overall HCC recapture rates and quality gap closures
- Worked closely with Office Operations Manager to develop a tool to notify team of patients hospitalized or discharged in last 24 hours
- Developed workflow for Retinavue camera and identified barriers with solutions that would be implemented in market the following year.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient care excellence via planning and interpretation of programs.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
Education
AAMA Certified Medical Assistant -
Concorde Career Institute
Portland, ORHigh School Diploma -
Merlo Station
Beaverton, ORSkills
- Microsoft Office applications
- EPIC
- Ubiquity
- Strong written and oral communication
- Data Analysis
- Manage multiple tasks/projects
- Leadership
- Developing workflows and processes
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Staff Development
- Processes and procedures
- Operations Management
- Process Improvement
- Project Management
- Policy Enforcement
- Expectation setting
- Data Analytics
- Analytical Thinking
- Project Planning
- Idea Development and Brainstorming
- Audit reporting
Timeline
SUPERVISOR, Care coordinator
Landmark Health
09.2021 - Current
OFFICE MANAGER/Transition of care coordinator
Landmark Health
09.2020 - 09.2021
Office Manager/Care Coordinator
Landmark Health
02.2019 - 09.2020
Care coordinator
Landmark Health
09.2017 - 02.2019
AAMA Certified Medical Assistant -
Concorde Career Institute
High School Diploma -
Merlo Station