Jaynie Todd
Chesterfield,IL
Summary
Offers strong relationship-building and problem-solving abilities to drive loyalty, retention and revenue. Motivated individual with experience in customer service and sales. Strong communication and interpersonal skills for providing superior customer service. Pursues opportunities to learn new skills and contribute to group success.
Overview
9
9
years of professional experience
Work History
Class A CDL Truck Driver
Earthwise Mulch
05.2023 - Current
- Operated with safety and skill to avoid accidents and delays.
- Kept in close contact with dispatch team to make quick route adjustments and add new stops.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- File all necessary paperwork for payment processing.
Sales Advisor
Quality Dealership
07.2023 - 12.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Navigate the CRM to access potential customers and convert them into buyers.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases upselling and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Completed sales training to learn sales techniques and sales pitches.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
Class A CDL Driver
H&H Transit
04.2021 - 07.2023
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Maintained a clean driving record through adherence to safety regulations and defensive driving techniques.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
Bartender Supervisor
03.2017 - 03.2021
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Increased overall revenue with creative drink promotions and themed events.
Bartender
Georges
09.2015 - 03.2017
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Associate of Applied Science - Business Administration
South Western Illinois College
Sales Training
Applied Concepts
08.2023
Class A CDL
160 Driving Academy
Springfield, IL02.2021
Skills
- Strong Work Ethic
- Sales experience
- Customer service
- Building rapport
- CRM proficiency
- Cold-calling
- Class A Commercial Driver's License
- Pretrip inspections
- Load securement knowledge
Timeline
Sales Advisor
Quality Dealership
07.2023 - 12.2023
Class A CDL Truck Driver
Earthwise Mulch
05.2023 - Current
Class A CDL Driver
H&H Transit
04.2021 - 07.2023
Bartender Supervisor
03.2017 - 03.2021
Bartender
Georges
09.2015 - 03.2017
Associate of Applied Science - Business Administration
South Western Illinois College
Sales Training
Applied Concepts
Class A CDL
160 Driving Academy
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