JAYNI J. WHITE
Records Clerk
Hyattsville,MD
Summary
Customer Service Professional, with five (5) years of dedicated work experience in the area of Retail Sales and
Store Operations, looking to join, team-up and excel within an elite organization and working environment,
where I am challenged by meaningful work that fulfills my personal goals and affords me the opportunity to
exemplify the core values of the organization through consistency and dedication. I am a hard worker striving for
personal excellence within an organization, where I may utilize my comprehensive knowledge of operational
programs, team projects and customer support activities to directly align with company principles, core policies,
regulations, and best practices.
Overview
5
5
years of professional experience
Work History
Land Records Clerk
Prince George’s County Circuit Court
Upper Marlboro, Maryland
03.2022 - Current
- Provides customer service for the courts by examining, verifying, indexing, recording, scanning, numbering, entering data, microfilming, retrieving, and copying to process legal and recordable documents, especially related to land records, in order to maintain permanent record for public use
- Processes and records land documents (i.e., Agreements, Transfers, Leases, Deeds, Mortgages,
- Assignments, Financing Statements, Election Returns) and issue receipt in accordance with department procedures
- Refers to current Annotated Code and Attorney General Opinions to determine validity and taxability of the various documents to be recorded
- Provides customers with information about recording procedures, taxation, and other problems in pre and post-settlement situations
- Assigns liber and folio or other references to documents
- Instructs customers on how the land records are organized and demonstrates how to search for a document in the system
- Collects appropriate fees and calculates taxes and penalties, as appropriate
- Performs cashier functions
- Arranges documents in numerical sequence and prepares for batch processing
- Prints batch lists, proofreads for possible errors, and makes corrections, as necessary
- Maintains all indices for recorded documents, e.g., Federal Tax Liens, Hospital Liens, Notices of Sale, and
- Plats.
Customer Service Desk Associate
Wegmans
Lanham, Maryland
05.2021 - 03.2022
- Responsible for company uniform logistics such as ordering, receiving, and storing
- Opening, sorting, & distributing mail
- Balance lottery register
- Review, analyze, process, and audit receipts, statements, and other related purchase records
- Assist team leader with distribution of donation cards & filing documents
- Assist with training management from other departments in learning service desk operations
- Use logbook to keep track of all store vendors entering and leaving the store
- Answering calls, transferring calls, and taking messages while operating a multiphone system
- Read, compose, and send emails using Microsoft Outlook
- Input, review, and update data using Microsoft Excel
- Issue membership cards to new customers
- Update current membership card holder’s information
- Researched and resolved errors or discrepancies to ensure accuracy and compliance with applicable rules, regulations, and laws within the store
- Provided excellent customer service while answering customer’s questions, resolving customer complaints, and fulfilling all customer related needs for assistance
- Maintain a personal and friendly rapport with all customers
- Communicate effectively and contribute to a positive overall experience with every customer
- Preform other duties as assigned.
Merchandise Customer Service Associate
Wegmans
Lanham, Maryland
03.2020 - 05.2021
- Responsible for store merchandise logistics such as product ordering, receiving, storage and stocking
- Properly stock, rotate, and store products
- Implement company guidelines to provide a clean and safe work environment within the stock room and sales floor
- Construct regular, promotional, and seasonal merchandise displays
- Review, analyze, process, and audit receipts, statements, and other related purchase records
- Research and resolve errors or discrepancies to ensure accurate accounting and compliance with applicable rules, regulations, and laws
- Monitor sales productivity and provide regular inventory updates to management
- Provide excellent customer service while answering customer’s questions, resolving customer complaints, and fulfilling all customer related needs for assistance
- Assist in tracking and monitoring the customer experience as well as achieving store sales goals
- Maintain a personal and friendly rapport with all store patrons
- Communicate effectively and contribute to a positive overall experience with every customer
- Preform other duties as assigned.
Nature’s Market Customer Service Associate
Wegmans
Lanham, Maryland
12.2019 - 03.2020
- Responsible for store merchandise logistics such as product ordering, receiving, storage and stocking
- Properly stocked, rotated, and stored perishable and non-perishable food products
- Implemented company guidelines to provide a clean and safe work environment within the stock room and sales floor
- Constructed regular, promotional, and seasonal merchandise displays
- Identified, researched, and interpreted pertinent laws; implemented new operating guidelines to improve the day-to-day operations
- Participated in special projects, conducted on the job training and cross-training of assignments
- Responsible for preparing and ensuring the accuracy of same-day detailed responses to activities and programs with the Upper Management/Director
- Researched and resolved errors or discrepancies to ensure accuracy and compliance with applicable rules, regulations, and laws within the store
- Prepared reports and provided recommendations to upper-level management
- Provided excellent customer service while answering customer’s questions, resolving customer complaints, and fulfilling all customer related needs for assistance
- Maintain a personal and friendly rapport with all store patrons
- Communicated effectively and contributed to a positive overall experience with every customer
- Performed other duties as assigned.
Café Customer Service Associate
Wegmans
Lanham, Maryland
09.2017 - 12.2019
- Prepared customer’s food and drink orders
- Implemented food safety, sanitation, and work safety guidelines
- Managed customer sales transactions
- Provided excellent customer service while answering customer’s questions, resolving customer complaints, and fulfilling all customer related needs for assistance
- Maintained a personal and friendly rapport with all store patrons
- Communicated effectively and contributed to a positive overall experience with every customer
- Performed other duties as assigned.
Education
High School Diploma - undefined
Life Changers International School (Homeschool)
05.2017
Skills
- Customer Service; Merchandising
- Professionalism;
- Leadership
- Project Planning & Oversight
- Excellent Communication (oral & written)
- Excellent Time Management & Organization
- Top Performer; High Productivity
- Self-Starter; Multi-tasker
- Teachable; Detail Oriented
- Responsible; Strong Work Ethic
- Coaching, Mentoring & Team Development
- SOFTWARE AND OTHER TOOLS
- Microsoft Office (Word, Outlook, Excel,
- PowerPoint)
- Merchandise and Inventory Scanner
- Various Sales Registers/Scanners
References
References Upon Request
Timeline
Land Records Clerk
Prince George’s County Circuit Court
03.2022 - Current
Customer Service Desk Associate
Wegmans
05.2021 - 03.2022
Merchandise Customer Service Associate
Wegmans
03.2020 - 05.2021
Nature’s Market Customer Service Associate
Wegmans
12.2019 - 03.2020
Café Customer Service Associate
Wegmans
09.2017 - 12.2019
High School Diploma - undefined
Life Changers International School (Homeschool)
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