Jayona Damico
Haslett
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. I am a highly committed employee, with a strategic perspective, dedicated to driving efficiency, supporting team goals, and contributing to sustainable business growth.
Overview
7
7
years of professional experience
Work History
Sales Associate
Ebay
09.2018 - Current
- Building trusting relationships with customers by making personal connections.
- Maintaining knowledge of current promotions, exchange guidelines, and payment policies.
- Upholding an organized and accessible work area.
- Ordering/finding the supplies and inventory that is needed to run my business.
- Handling customer questions and concerns in a professional and courteous manner.
- Following procedures for refunds and error correction.
- Processing orders in a timely manner, and coordinating product deliveries.
- Double checking the sold items, to ensure they are as described in the description, before shipping them off.
Food And Nutrition Representative
University Of Michigan Health Sparrow Hospital
08.2021 - 11.2025
- Learned and paid attention to the patients food goals, restrictions, and allergies, to prevent possible complications .
- Collaborated with interdisciplinary teams, to enhance patient dietary compliance and satisfaction.
- Learned the set floor times for when all of the meals go up to the patients.
- Saw 30+ patients in their rooms, to assess if they are able to understand their diet/call in their meals.
- Took calls/meal orders in the representative call center
- Deescalated heated situations with a positive attitude, no matter what it may have been regarding.
Education
High School Diploma -
Great Lakes Cyber Academy
Okemos, Michigan05.2019
Skills
- Strategic planner
- Dedicated team member
- Responsible
- Patient with others
- Handing issues in a calm manner
- Adaptable to individual and group tasks
- Quick environmental adaptation
- Supportive team member
- Active listening skills
- Detail-oriented
- Analytical thinker
- Effective time management
- Self motivated
Timeline
Food And Nutrition Representative
University Of Michigan Health Sparrow Hospital
08.2021 - 11.2025
Sales Associate
Ebay
09.2018 - Current
High School Diploma -
Great Lakes Cyber Academy