Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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JAYONA GLANTON

Columbus,Ohio

Summary

As a hardworking results oriented professional with 10+years of customer service experience and 5+years warehouse experience I am seeking to establish my career in a role where I can use my acquired skills set to meet and exceed business standards. I am motivated by the opportunity to work with a company that offers potential for growth both individually and as a part of a professional team.

Overview

13
13
years of professional experience

Work History

Picking and Packing

Abercrombie & Fitch Distribution Center
03.2021 - 06.2024
  • Reduced order fulfillment time, accurately picking and packing parts for customer orders.
  • Elevated workplace productivity through active team participation
  • Increased shipping speed through proficient use of RF scanners for accurate order picking and packing tasks.


  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Assistant Manager

Family Dollar
01.2018 - 01.2021
  • KEPT TRACK OF ALL TRANSACTIONS ON A DAILY BASIS AND GENERATED INVOICES AND REPORTS FOR THE MANAGER
  • CREATED EMPLOYEES SCHEDULES TO ENSURE ADEQUATE STAFFING AND COVERAGE FOR ALL SHIFTS
  • SUPERVISED MONEY HANDLING, STORE OPENING/CLOSING, BANKING PROCEDURES DURING MY SHIFT
  • MEMORIZED PRICES AND LOCATIONS OF HUNDREDS OF ITEMS TO ENSURE POSITIVE INTERACTIONS WITH CUSTOMERS

Customer Service Specialist/Collection Agent

Alliance Data
01.2013 - 01.2018
  • FLOURISHED IN A HIGH CALL VOLUME/FAST PACED ENVIRONMENT
  • EXCELLENT CUSTOMER SERVICE SKILLS AND POSITIVE ATTITUDE AS DEMONSTRATED BY RECEIVING EMPLOYEE OF THE MONTH FOUR TIMES
  • DOCUMENTED ALL COLLECTION ATTEMPTS ACCURATELY AND IN ACCORDANCE TO LOCAL AND FEDERAL LAWS
  • USED PREVIOUS CALL CENTER EXPERIENCE TO CONFIDENTLY CONTACT DELINQUENT CUSTOMERS
  • MAINTAINED CONCENTRATION AND FOCUS IN ORDER TO MEET AND EXCEED MONTHLY PERFORMANCE GOALS

Lead Warehouse Worker

McGraw-Hill
01.2011 - 01.2013
  • Maintained a safe working environment by enforcing strict adherence to safety regulations and guidelines.
  • Trained new hires in proper pallet wrapping procedures, fostering a knowledgeable workforce committed to quality control.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.

Education

General Education Diploma -

Dayton City Schools
01.2007

Skills

  • Leader with confident and clear communication both spoken and written
  • Conflict Resolution
  • Great attention to detail adherence time and rules
  • Order Picking and Packing
  • Loading and unloading
  • Material Handling
  • Stacking and Staging
  • Order Fulfillment
  • Assembly and production
  • Hazardous Materials Handling
  • Cycle counting
  • Wrapping and boxing
  • Truck loading and unloading
  • Warehouse Operations

Personal Information

Title: Customer Service Specialist- Professional Collection Agent- Management

Timeline

Picking and Packing

Abercrombie & Fitch Distribution Center
03.2021 - 06.2024

Assistant Manager

Family Dollar
01.2018 - 01.2021

Customer Service Specialist/Collection Agent

Alliance Data
01.2013 - 01.2018

Lead Warehouse Worker

McGraw-Hill
01.2011 - 01.2013

General Education Diploma -

Dayton City Schools

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JAYONA GLANTON