Jayonah Benn
Charlotte,NC
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative Remote
Iqor
01.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Caregiver/ PCA
Sinceri Senior Living
02.2023 - 04.2024
- Provided emotional support for clients
- Observed changes in behavior or physical condition
- Monitored health and well-being of clients and reported significant health changes
- Assisted clients with daily living activities such as bathing, dressing, and grooming
- Followed care plan and directions to administer medications
- Provided emotional support to clients during difficult times
Customer Care Specialist
Novant Health
02.2022 - 12.2023
- Assisted project managers in planning and executing various projects, ensuring adherence to project timelines and deliverables
- Monitored project budgets, tracked expenses, and prepared financial reports to ensure cost-effectiveness and adherence to financial guidelines
- Provided excellent customer service to resolve customer complaints in a timely manner
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Developed strong customer relationships to encourage repeat business
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
Education
80. Hr PCA Certificate -
High School Diploma -
Harding University High School
Charlotte, NC06.2021
Skills
- Direct Care
- Customer Service
- Sales
- Account Management
- Presentation
- Communication
- Problem Solving
- Relationship Building
- Emotional Support
- Personal Hygiene Assistance
- Meal Preparation
- Housekeeping
- Activities of Daily Living
- Call handling
- Team collaboration
- Emotional support
- Active listening
- Problem solving
- Appointment scheduling
- Call management
Certification
80 . Hour PCA Certficate
Languages
English
Timeline
Caregiver/ PCA
Sinceri Senior Living
02.2023 - 04.2024
Customer Service Representative Remote
Iqor
01.2023 - 04.2024
Customer Care Specialist
Novant Health
02.2022 - 12.2023
80. Hr PCA Certificate -
High School Diploma -
Harding University High School