Jay P. Rivera
Pennsauken,NJ
Summary
Seasoned Train and Bus Operator with a proven track record at New York City Transit Authority and Liberty Lines, enhancing travel efficiency and safety. Excelled in emergency management and passenger assistance, significantly improving customer satisfaction. Recognized for exceptional service and adept at navigating complex transit systems.
Overview
25
25
years of professional experience
Work History
Train Operator
New York City Transit Authority
05.2000 - Current
- Reduced travel time through efficient route planning and schedule adherence, improving overall customer satisfaction.
- Prevented accidents through vigilant observation of track conditions and proactively communicating potential hazards to control center personnel.
- Supported training initiatives for new hires, providing real-world experience as an experienced mentor in the field of train operations.
- Maintained punctual train operations by quickly identifying and resolving minor technical issues before they escalated.
- Operated a bus for the same agency with similar responsibilities listed above.
Bus Operator
Liberty Lines
12.1999 - 05.2000
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
Education
Business Administration And Management
Lehman College
Bronx, NYHigh School Diploma -
Grace Dodge Vocational High School
Bronx, NY06-1996
Skills
- Train operation expertise
- Passenger assistance
- Safety protocols adherence
- Emergency management
- Route logs
- Train inspection
- Timetable management
- Signal interpretation
- Safety rules and regulations
Languages
Spanish
Native or Bilingual
Timeline
Train Operator
New York City Transit Authority
05.2000 - Current
Bus Operator
Liberty Lines
12.1999 - 05.2000
Business Administration And Management
Lehman College
High School Diploma -
Grace Dodge Vocational High School
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