Jaypee Philbert Jr.

• Defined and executed strategic operational goals by setting clear, realistic, and measurable objectives tailored to Public Assistance (PA) disaster recovery functions. Ensured alignment with broader organizational recovery missions and public-private coordination initiatives, emphasizing scalable operations and long-term community resilience.
• Managed and directed PA team performance, overseeing day-to-day activities of cross-functional staff to meet strict federal and state deadlines, while driving productivity, maintaining compliance, and fostering a culture of accountability. Applied private-sector management principles such as continuous improvement and data-driven performance analysis to optimize output.
• Led efforts to meet outcome-based recovery benchmarks, ensuring all operations supported both Recipient goals and FEMA’s PA program principles—accuracy, simplicity, timeliness, efficiency, and accessibility. Applied a client-focused approach akin to corporate account management to ensure stakeholder satisfaction and effective service delivery.
• Balanced team workloads through strategic resource planning, ensuring optimal staff allocation across varying project demands. Leveraged principles of agile workforce management and private sector best practices to minimize bottlenecks, improve morale, and enhance overall operational efficiency.
• Oversaw transparent and compliant grant development by implementing the Public Assistance Delivery Model. Facilitated collaboration between financial and technical teams to ensure thorough documentation, risk mitigation, and successful audit outcomes—similar to grant or contract administration in corporate settings.
• Provided leadership development and team mentorship, establishing a clear vision for success and empowering first-line supervisors and staff through regular coaching, professional development initiatives, and performance feedback. Emphasized leadership continuity and succession planning consistent with private sector talent management strategies.

• Updated and maintained disaster data systems by entering and analyzing Preliminary Damage Assessment (PDA) figures and project information in FEMA’s EMMIE and Grants Manager platforms. These updates directly informed strategic disaster response planning, funding forecasts, and long-term disaster lifecycle projections, supporting evidence-based decision-making and resource prioritization.
• Performed comprehensive sub-grant project reviews to ensure financial accuracy, regulatory compliance, and program alignment. Applied knowledge of federal grant management standards to validate documentation, identify discrepancies, and recommend corrective actions—minimizing risk and enhancing grant accountability.
• Coordinated with federal, state, and local stakeholders to advance emergency management initiatives. Participated in public forums, briefings, and outreach sessions to communicate Public Assistance (PA) program eligibility, policies, and application processes. Delivered clear, tailored messaging to diverse audiences, fostering trust and informed participation.
• Led compliance review processes for program components such as Time Extension Requests and Appeal Reviews. Ensured all submissions met federal regulations, internal policies, and performance benchmarks. Delivered actionable feedback and coordinated with applicants to resolve deficiencies, promoting transparency and audit readiness.
• Deployed on-site to support the activation and execution of the PA Program in response to federally declared disasters. Acted as a field-based liaison, providing technical guidance, validating damage assessments, and supporting real-time implementation of grant-funded recovery projects.
• Provided end-to-end oversight of sub-grants, including quarterly performance and financial reporting for large infrastructure projects. Reviewed modifications to project scope and timelines, advised on compliance requirements, and ensured alignment with program objectives and deadlines.
• Led and coordinated Preliminary Damage Assessments (PDAs) during the initial phase of disaster response. Collaborated with interdisciplinary teams to validate damages, assess needs, and gather the critical data required to justify federal disaster declarations and inform funding allocations.
• Managed Public Assistance grant standards in alignment with FEMA Recovery’s strategic goals. Monitored production metrics, set performance targets, and led efforts to achieve programmatic outcomes—ensuring efficient grant processing and measurable impact in disaster-affected areas.
• Oversaw execution of multiple, concurrent recovery projects, ensuring scope, timelines, and budgets were adhered to across complex operations. Used project management tools to track milestones, manage risks, and drive accountability across diverse stakeholder teams.
• Strategically allocated resources—including personnel, technology, and funding—to projects based on priority, complexity, and operational need. Applied private-sector resource optimization practices to streamline workflows, reduce redundancy, and ensure timely project delivery.
• Monitored interdependencies between projects and proactively adjusted schedules, tasking, and team assignments to accommodate shifting needs or constraints. Maintained communication across workstreams to ensure coordinated execution and minimal disruption to overall objectives.

• Led the coordination and support of disaster recovery operations, facilitating the timely implementation of FEMA Public Assistance (PA) services and programs across affected regions. Conducted comprehensive capability assessments to ensure resources, personnel, and logistical structures were optimized for efficient program delivery. Applied project management principles to align recovery efforts with established performance benchmarks.
• Evaluated operational efficiency and strategic effectiveness of disaster recovery frameworks by conducting in-depth process reviews and performance audits. Delivered data-driven recommendations on administrative improvements, staffing allocations, and workflow enhancements, resulting in measurable increases in service delivery speed and compliance adherence.
• Supported the administration of recovery programs and planning initiatives by assisting in the execution of policies that directly influenced the effectiveness and timeliness of aid distribution. Collaborated with state, local, and federal partners to identify and resolve delivery challenges, ensuring services reached communities in a coordinated, equitable, and efficient manner.
• Performed technical writing and documentation development in support of Public Assistance and emergency management objectives. Produced detailed reports, briefing materials, policy updates, and program summaries based on research, regulatory changes, and field data. Demonstrated expertise in translating complex regulatory language into accessible and actionable guidance for stakeholders.
• Contributed to the management of disaster operations and emergency programs, specifically as a Region 4 PA Sponsor. Delivered quality control oversight and technical concurrence on key work products. Facilitated team development through structured mentoring, knowledge sharing, and real-time coaching, while ensuring grant compliance, enforcement, and programmatic integrity

• Reviewed production costs and monitored product quality to identify operational inefficiencies and cost-saving opportunities. Assisted in the development and implementation of strategic plans to optimize the use of materials, equipment, and labor—improving process efficiency, reducing waste, and increasing profit margins across production cycles.
• Led and managed a team of over 75 associates in a high-volume operational environment, ensuring consistent delivery of top-tier customer service, while meeting daily performance goals. Fostered a culture of accountability, teamwork, and continuous improvement, resulting in enhanced employee engagement and operational effectiveness.
• Supported and enforced comprehensive workplace safety programs, ensuring strict adherence to OSHA regulations and company policies. Proactively identified potential hazards, conducted safety audits, and implemented corrective actions to maintain a safe and compliant work environment.
• Developed and executed productivity plans aligned with business goals by determining labor and equipment requirements across key operational workflows. Delivered results through strategic scheduling, performance forecasting, and continuous performance improvement initiatives.
• Monitored and evaluated key performance indicators (KPIs) across inbound and outbound operations to ensure compliance with customer requirements, including delivery timelines, inventory accuracy, and product quality. Used data analytics and reporting tools to drive process improvements and elevate service standards.
• Acted as the primary liaison and communication channel for frontline teams, ensuring operational consistency, policy compliance, and timely information dissemination. Provided coaching, feedback, and corrective action as needed to maintain team alignment with organizational objectives and customer satisfaction metrics.

• Manage S.H.O.T team day to day operations. Develop and correlate disaster preparedness plans for the entire Northeast Arkansas region.
• Assistant Director for Ebola response management crew.
• Designed and correlated radiological disaster plans for Northeast Arkansas.
• Managed Hazard plans.
• Correlated Arkansas State mass casualty plans.
• Meet monthly with State of Arkansas Health Coalition.

• Responsible for communicating with insurance companies regarding status of medical billing.
• Communicated with patients regarding their outstanding medical bills.
• Assisted in the input of doctor's charges.
• Consulted with associated Hospital facilities to coordinate patient care.