Jay Prakash Sarraf
East Longmeadow,Massachusetts
Summary
Dynamic Sales Associate with proven expertise at G&P INC in enhancing customer engagement and driving repeat business. Skilled in strategic issue resolution and exceptional customer service, adept at managing high-stress situations while maintaining a positive store environment. Reliable and punctual, with strong money handling and communication abilities.
Overview
2
2
years of professional experience
Work History
Sales Associate
G&P INC
03.2023 - 08.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
MBA - Marketing Management
Elms College
Chicopee, MA03-2023
Bachelor of Arts - Business Management
Elms College
Chicopee, MA12-2020
Associate of Science - Management
Holyoke Community College
Holyoke, MA12-2017
Skills
- Customer engagement
- Cross-functional teamwork
- Organizational time strategies
- Strategic issue resolution
- Listening skills
- Reliable and punctual
- Exceptional customer service
- Money handling
Languages
English
Professional Working
Timeline
Sales Associate
G&P INC
03.2023 - 08.2025
MBA - Marketing Management
Elms College
Bachelor of Arts - Business Management
Elms College
Associate of Science - Management
Holyoke Community College
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