Jayquetta Samoura
Bowie,USA
Summary
Accomplished and dynamic professional, offering extensive experiences and expertise in leading a successful human resources department, payroll, call center, and operations, while maximizing employee productivity within a fast-paced environment. Committed to providing a world-class experience, improving service; and achieving excellence in day-to-day operations. Leading and improving initiatives continuously with no supervision.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Human Generalist | Recruiter
Transdev
01.2024 - Current
- Help create organization l guidelines.
- Monitor HR department budget and payroll distribution.
- Listen to employee complaints and seek solutions.
- Conduct employee evaluations.
- Assist with employee onboarding procedures.
- Update records to accommodate new hires.
- Come up with ideas to motivate employees.
- Write reports on HR department activities.
- Coordinate with other HR professionals.
- Research new HR trends.
- Provide expert advice and coaching to management and employees where appropriate.
- Maintains personnel files and medical files and routinely audits I-9 documents.
- Responsible for writing offer letters, coordinating workflow, delegating assignments, handling conflict resolutions, and maintaining accurate files and timesheets.
- Responsible for entering new hire employees and changes into ADP, MobiMe and VDS.
- Responsible for accurately processing bi-weekly payroll for all employees at the facility.
- Contribute to the business strategy by identifying, prioritizing, and building organizational capabilities, behaviors, structures, and processes.
- Will be responsible for Collective Bargaining Agreement (CBA) interruption and adherence. Will also assist in union contract negotiations to ensure that the appropriate issues are addressed accordingly and timely with functional departments and the labor team.
- Manage FMLA and other leaves at the facility.
- Handles timely responses to unemployment claims.
- Maintain close contact with the Regional HR team/functional departments to work in synchronization with regional needs.
- Other responsibilities as assigned.
Human Resources Manager
Transdev
01.2023 - 01.2024
- Responsible for interpreting and implementing policies, procedures, laws, standards, and government regulations for all employees.
- Proactively monitors all processes and policies to ensure compliance with all functional state and federal regulations, rules, and laws, e.g., Title VII, ADA, EEO, Affirmative Action, etc. Keep abreast of updated federal and state employment laws and regulations.
- Provide guidance and direction and act as a department liaison regarding various issues for management.
- Ensures that staffing levels are maintained. This includes staffing plans, overseeing hiring campaigns, posting positions in Jobvite, screening candidates, hiring employees, conducting orientations, retention, etc. Will also be responsible for interacting and establishing a relationship with outside agencies to increase the applicant pool.
- Support management in forecasting and planning through staffing; ensure requirements are in line with requirements.
- Provide expert advice and coaching to management and employees where appropriate.
- Maintains personnel files and medical files and routinely audits I-9 documents.
- Responsible for writing offer letters, coordinating workflow, delegating assignments, handling conflict resolutions, and maintaining accurate files and timesheets.
- Responsible for entering new hire employees and changes into ADP, MobiMe and VDS.
- Responsible for accurately processing bi-weekly payroll for all employees at the facility.
- Contribute to the business strategy by identifying, prioritizing, and building organizational capabilities, behaviors, structures, and processes.
- Will be responsible for Collective Bargaining Agreement (CBA) interruption and adherence. Will also assist in union contract negotiations to ensure that the appropriate issues are addressed accordingly and timely with functional departments and the labor team.
- Manage FMLA and other leaves at the facility.
- Handles timely responses to unemployment claims.
- Maintain close contact with the Regional HR team/functional departments to work in synchronization with regional needs.
- Other responsibilities as assigned.
Payroll Coordinator
University of Maryland
01.2022 - 01.2023
- Responsible for processing the biweekly payroll for all categories of employees within the Department of Intercollegiate Athletics (ICA). To include but not limited: creating updating and processing changes and or terminations to employment appointments and other documents to meet payroll deadlines.
- Review all submitted event payroll sheets, create event spreadsheets, and consolidate to initiate event payments in the payroll system.
- Accurately fulfilling payroll functions such as: updating salaries/hourly rates, processing new hire employment forms, performing exit payroll system processes, monitoring, and maintaining leave records, managing international employees with visa documentation; and understanding tax implications and processing requirements.
- Tracking employment agreements and updating employee information for ICA electronic directories and organizational charts.
- Collaborate with faculty and staff to maintain updated annual and/or seasonal employment forms/agreements.
- Create and implement training sessions for supervisors; track the various provisions within the coaches’ contacts; keep and maintain the official personal records according to the rules and regulations of the University.
- Prepare various staff and financial reports as requested, and assist with Human Resources responsibilities, including but not limited to, recruiting new hires, coordination of searches, creating onboarding packets, correspondence, and cross-training with new hires, and developing compliance procedures, etc.
- Cultivate employee confidence, protect payroll operations, keep information secure, maintain strict confidentiality for Human Resources actions within ICA, and perform other related duties as assigned.
Human Resources/Payroll Administrator
Transdev
01.2020 - 01.2022
- Maintain and update employee records, as well as manage various HR documents and internal databases, such as holiday and leave balances.
- Act as the first point of contact for employees and external partners for all HR-related queries.
- Responsible for employment policies and procedures, overseeing payroll and rewards and recognition programs and managing workplace safety initiatives.
- Administrating employee benefit programs involves finding, screening, and recruiting new job applicants and developing training and development programs for all employees.
- Assisting with the performance management and review process
- Extensive knowledge of employment law and union contracts.
- Determining suitable salaries and remuneration according to union contracts.
- Oversee and supervise the organization’s payroll functions, ensuring payroll is processed on time, accurately, and in compliance with government regulations.
- Implements, maintains, and reviews payroll processing system to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions.
Operations Supervisor / Transit Analyst
Transdev
01.2009 - 01.2020
- Deliver safe and reliable transportation throughout the fixed route and effectively plan trips to minimize any delays; coordinate the operations of 30 routes and 78 vehicles which transport over 18,000 patrons daily. Provide influential leadership, coaching, and mentorship and effectively delegate daily assignments.
- Control all bus schedules to ensure accuracy, timeliness, and efficiency; reduce missed trips to less than 1% per day, optimize passenger satisfaction and retention, and ensure compliance with all guidelines.
- Oversee and supervise the front-line customer service representatives and effectively resolve direct and escalated complaints promptly; schedule and attend client meetings and mitigate risks.
- Participate in union grievance and bargaining and support management during the union run picking.
- Direct the administrative operations of the department; calculate and process payroll, maintain all revenue data, update, and maintain confidential files, produce reports, and oversee fare-box revenue.
Education
High School Diploma -
Bladensbug Senior High School
Bladensburg, MDGraduate Certificate - Business Management
Chesapeake Business Institute
Suitland, MD01-1987
Criminal Justice
Univetsity of Phoenix
Phoenix, AZPsychology
Capella University
Minneapolis, MN08-2026
Skills
- Schedule management
- Schedule coordination
- Budgeting and finance
- Documentation requirements
- Quality assurance
- Staff management
- Multitasking and organization
- Time management
- Problem-solving
- Attention to detail
- Employee management
- MS office
- Cultural awareness
- Decision-making
Certification
- Commercial Driver’s License - the State of Maryland
- State of Maryland Notary Public
Languages
English
Timeline
Human Generalist | Recruiter
Transdev
01.2024 - Current
Human Resources Manager
Transdev
01.2023 - 01.2024
Payroll Coordinator
University of Maryland
01.2022 - 01.2023
Human Resources/Payroll Administrator
Transdev
01.2020 - 01.2022
Operations Supervisor / Transit Analyst
Transdev
01.2009 - 01.2020
High School Diploma -
Bladensbug Senior High School
Graduate Certificate - Business Management
Chesapeake Business Institute
Criminal Justice
Univetsity of Phoenix
Psychology
Capella University