Summary
Overview
Work History
Education
Skills
Timeline
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Jayquon Mckinstry

North Las Vegas,NV

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience
2021
2021
years of post-secondary education

Work History

Customer Service Representative

Zappos
North Las Vegas, Nevada
09.2023 - 07.2025
  • Assisted customers with product inquiries and order issues.
  • Provided exceptional service through effective communication and active listening.
  • Resolved customer complaints efficiently using problem-solving skills.
  • Guided customers in navigating the website and placing orders.
  • Collaborated with team members to enhance service delivery processes.
  • Documented customer interactions accurately in the CRM system.
  • Educated customers on return policies and product features effectively.
  • Maintained a positive attitude to ensure a pleasant shopping experience.

Warehouse Associate

TJ Maxx Distribution Center
North Las Vegas
12.2021 - 08.2023
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
  • Maintained inventory accuracy through regular cycle counts and audits.
  • Received and inspected incoming shipments for accuracy and quality.
  • Operated forklifts to move and organize merchandise efficiently.
  • Ensured cleanliness and organization of the warehouse environment daily.
  • Communicated effectively with team members on matters related to work assignments.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.

Warehouse Worker

Amazon
North Las Vegas, Nevada
09.2019 - 11.2021
  • Conducted quality checks on incoming and outgoing products.
  • Monitored equipment for proper functioning and reported issues promptly.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Maintained communication with team members to coordinate tasks throughout the shift.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Education

Beacon Academy
North Las Vegas, NV

Skills

  • Product knowledge
  • Complaint resolution
  • Data verification
  • Conflict resolution
  • Customer relationship management
  • Active listening
  • Quality assurance
  • Problem solving
  • Effective communication
  • Time management
  • Critical thinking
  • Positive and professional

Timeline

Customer Service Representative

Zappos
09.2023 - 07.2025

Warehouse Associate

TJ Maxx Distribution Center
12.2021 - 08.2023

Warehouse Worker

Amazon
09.2019 - 11.2021

Beacon Academy

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