Jay Ron Lasian
Coral Springs,FL
Summary
Experienced aviation professional with a strong background in inflight service, first aid, and crew coordination. Delivered warm, professional passenger care across long-haul routes while handling challenging situations with composure. Focused on service recovery, safety, and smooth operations.
Overview
1
1
Language
21
21
years of professional experience
Work History
International Flight Attendant
Philippine Airlines
Manila
06.2008 - 01.2022
- Ensured safety and security for passengers and crew members through vigilant monitoring and adherence to protocols.
- Delivered warm, caring, professional service while assisting passengers to enhance their travel experience.
- Navigated challenging situations, including long hours and new routes, demonstrating flexibility and teamwork with new colleagues and adapting to the latest products and services.
Passenger Service Agent
GlobeGround - Manila
Manila
05.2007 - 02.2008
- Supported KLM Royal Dutch Airlines passengers with baggage check, check-in, and gate boarding procedures.
- Resolved passenger needs with practical solutions, ensuring adherence to company guidelines and enhancing overall travel experience.
- Delivered customer-focused service by effectively communicating and addressing passenger concerns.
- Maintained composure under pressure, consistently providing exceptional customer service during high-volume travel periods.
Party Host
McDonald's Restaurant
Manila
11.2000 - 08.2005
- Welcomed families to events at McDonald's, creating a friendly atmosphere. at McDonald’s birthday parties and confirmed reservations.
- Coordinated with McDonald’s crew on food timing and room readiness for smooth party execution.
- Set up party room with decorations and seating to enhance guest experience.
- Led party games and guided guest activities.
Education
Bachelor of Arts - Art Studies
University of The Philippines
Diliman Quezon City04-2007
Skills
- Cabin safety
- Safety compliance
- First aid service
- Airline operations
- Crew coordination and customer service
- Effective communication
- Service recovery
- Dispute management
- Dispute management and passenger relations
- Passenger relations
- Effective communication
- Safety compliance
Languages
Tagalog
Native/ Bilingual
Timeline
International Flight Attendant
Philippine Airlines
06.2008 - 01.2022
Passenger Service Agent
GlobeGround - Manila
05.2007 - 02.2008
Party Host
McDonald's Restaurant
11.2000 - 08.2005
Bachelor of Arts - Art Studies
University of The Philippines