Jay' Ron Smith
Greensboro,NC
Work Preference
Summary
Dynamic IT professional with strong analytical problem-solving and leadership skills, honed at Guilford Technical Community College. Proven ability to troubleshoot complex systems and enhance user experience through effective communication and organization. Adept at software installation and database management, consistently delivering high-quality results in fast-paced environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
2
2
years of professional experience
Work History
E-Sports Work-Study
Guilford Technical Community College
01.2025 - Current
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Maintained office PCs, gaming oriented PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Operated virtual reality gaming equipment to test strenuous and physically demanding titles.
- Worked with coaches and trainers to understand and implement improvement strategies.
- Determined areas in need of improvement and optimized strategies to strengthen performance.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Utilized Microsoft Access to create direct mail databases.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
- Prepared monthly, weekly, and daily logs using Microsoft Office Suite.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Utilized Microsoft Word, Excel, PowerPoint and Outlook.
- Updated information using admission software and Microsoft Office programs.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Created prototypes based upon design ideas using such programming languages as Javascript and Python.
- Planned and implemented range of enrichment activities to promote values and development.
- Utilized diverse instructional strategies to engage students and enhance learning.
- Developed partnerships with related clubs and service organizations.
- Partnered closely with club officers to develop successful strategies promoting club growth.
- Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
- Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
- Met academic standards and expectations to maintain school enrollment.
- Participated in class discussions, contributing research and learned elements to demonstrate personal enrichment.
- Kept detailed records regarding returned assignments, papers, quizzes, and tests in event of discrepancy.
- Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
Student Success Work-Study
Guilford Technical Community College
08.2024 - 02.2025
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Utilized professor office hours to clarify topics needing elaboration.
- Completed rigorous readings as directed to support unit learning goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collaborated on group projects to complete professional deliverables.
- Collected, arranged, and input information into database system.
Floor Technician
Toteboy's Liquidation Store
04.2023 - 02.2024
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Consistently lifted materials weighing as much as 130 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assisted in receiving, stocking and distribution of merchandise.
- Operated equipment while observing standard safety procedures.
Education
Associate of Applied Science -
Guilford Technical Community College
Jamestown, North Carolina, NC06-2026
High School Diploma -
Lucy Ragsdale High School
Jamestown, NC06-2024
Skills
- System troubleshooting
- Proficient in computer operation
- Strong interpersonal skills
- Data analysis
- Attentive listening
- Analytical problem-solving
- Interpersonal communication
- Conflict resolution
- Multitasking
- Computer skills
- Leadership
- Organization
- Analytical thinking
- Organization and time management
- Excellent communication
- PPE compliance
- PPE use
- Microsoft Access Software Proficiency
- Analytical
- Fundamental IT support
- IT team leadership
- Customer service
- Microsoft office
- Time management
- Storage management
- Software installation
- Hardware installation
- Device management
- Data recovery
- Wireless networking
- Technical support
- Database design
- Customer-oriented
- Project management
- Coding
- Web development
- Software testing
- Software development
- Operating systems
- Cloud computing
Accomplishments
- Achieved setting up a VR Treadmill which is used for career service simulations for students. Able to troubleshoot and manage both the software and hardware that functions both the VR headset and Treadmill.
- Achieved a quiet, low stress, welcoming environment for students as an E-Sports Club President.
- Troubleshooted multiple gaming computers using PPE's through both the software and hardware.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Identified, documented and resolved boot-looping computers which led to.
- Effectively Managed multiple servers for video games such as Minecraft, with a small player base.
- Managed and lead meetings with different club advisors and college staff.
- Development of small Role-playing video games usuing javascript programming
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Game Development
Music Designing
Spriting
Drawing
Timeline
E-Sports Work-Study
Guilford Technical Community College
01.2025 - Current
Student Success Work-Study
Guilford Technical Community College
08.2024 - 02.2025
Floor Technician
Toteboy's Liquidation Store
04.2023 - 02.2024
Associate of Applied Science -
Guilford Technical Community College
High School Diploma -
Lucy Ragsdale High School