Jaysen Harp
Molalla,OR
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Warehouse
Titanic Ice
Molalla, OR
11.2023 - Current
- Received deliveries, scanned packages and updated orders in internal database.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
- Monitored expiration dates of products stored in the warehouse and removed expired goods from shelves promptly.
Warehouse Worker
Oregon Ice
Molalla, OR
07.2023 - 09.2023
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Followed established guidelines for picking orders accurately.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Maintained stock levels in accordance with company policies.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Customer Service Cashier
Grocery Outlet Bargain Market
Molalla, OR
05.2023 - 07.2023
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Verified that all coupons were valid prior to processing them into the system.
- Scanned items and checked pricing on cash register for accuracy.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Resolved customer complaints in a professional manner.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers and provided friendly customer service.
Customer Service/Gas Station Attendant
Astros
Molalla, OR
09.2022 - 04.2023
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
- Responded to questions about local area and company services.
- Answered customers' questions and addressed complaints in person and via phone.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Checked receipts against product sold for accuracy before returning change to customers.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Prepared daily reports of fuel, oil and accessory sales.
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
Warehouse Worker
Molalla discount tires
Molalla, OR
05.2022 - 09.2022
- Investigated any reported problems regarding shipping errors or damages.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Packed boxes and stock using organizational guidelines.
- Collaborated closely with other departments on special projects as needed.
- Managed hazardous waste removal operations per government regulations.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Education
High School Diploma -
Jobcorps
Yachats, OR06-2011
High School Diploma -
Mcnary High School
Keizer, OR06-2010
Skills
- Warehouse Safety
- Storage Organization
- Barcode Scanning
- Product Identification
- Account Updating
- Complaint Resolution
- Data Collection
- Inbound and Outbound Calling
- Data Entry
- Scheduling
- Appointment Scheduling
- Information Security
- Call Management
- Calendaring
- Culinary arts
- Automotive
References
References available upon request.
Timeline
Warehouse
Titanic Ice
11.2023 - Current
Warehouse Worker
Oregon Ice
07.2023 - 09.2023
Customer Service Cashier
Grocery Outlet Bargain Market
05.2023 - 07.2023
Customer Service/Gas Station Attendant
Astros
09.2022 - 04.2023
Warehouse Worker
Molalla discount tires
05.2022 - 09.2022
High School Diploma -
Jobcorps
High School Diploma -
Mcnary High School