Jaysen White
Summary
Results-driven property management professional with expertise in customer service, conflict resolution, project management and financial oversight. Proven ability to optimize property revenue through strategic financial planning. Passionate about training and coaching direct reports and working as a team to achieve company and individual goals.
Overview
12
12
years of professional experience
Work History
Community Relations Representative
Irvine Company
06.2018 - Current
- Assisted in managing daily operations for a 500-unit Class A residential property.
- Efficiently document a variety of resident interactions through CRM Salesforce for internal records, with a daily resolution rate of 90% or greater.
- Oversaw accounts payable and receivable while maintaining accountability through careful financial tracking.
- Handle escalated resident concerns, claims and disputes
- Audit internal files for accuracy and track updates through spreadsheets for accountability to directly impact internal audit scores.
- Optimized processes to achieve financial goals through lease renewals and transfers, and consistently exceed monthly renewal goals of 70%.
- Evaluated effectiveness of implemented initiatives using performance metrics, allowing for continuous improvement in programming efforts.
Overnight Leasing & Customer Service Rep
Irvine Company
08.2017 - 05.2018
- Hired for pilot initiative to centralize all after hours services including leasing, courtesy patrol and after hours maintenance to reduce on-site after hours calls by 80%.
- Provided assistance to residents, applicants and prospective residents across a portfolio of apartment communities through a call center environment.
- Handled escalated, after-hours calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Night Auditor and Front Desk Agent
Marriott
07.2016 - 08.2017
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Acted as the primary point of contact for the hotel during all shifts.
- Responded to guest calls by dispatching after hours maintenance and security as needed.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Telesales Representative
AT&T
10.2015 - 05.2016
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Assisted existing customers with concerns while working to upsell additional products and services.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
Barista
Starbucks Coffee
04.2015 - 10.2015
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
Attractions Host and Trainer
Disneyland Resort
01.2013 - 05.2015
- Operated a variety of complex attraction systems while upholding the highest in safety standards, regulated by both Disney and Cal/OSHA.
- Developed, trained and updated cast members on a variety of practices and procedures.
- Collaborated with guest show operations and facilitated the guest experience at a variety of entertainment offerings.
- Swiftly and efficiently handled emergency situations with little to no notice to ensure the safety of guests and cast members.
Disney College Program
Walt Disney World
06.2012 - 01.2013
- Participated in the Disney College Program as a way to gain front-line experience working in Disney's parks and resorts
- Operated point of sale register while accurately taking guests' orders
- Collaborated as a face-paced team to meet hourly target goals
- Effectively moved between prep kitchen and front of house operations
- Stocked items and tracked inventory as needed.
Contributing Photographer & Content Creator
WDW Magazine
06.2021 - Current
- Enhanced publication visuals by capturing high-quality images for various articles and features.
- Provide requested photos based on project needs and timelines.
- Expanded portfolio diversity by exploring various photography styles and techniques, showcasing versatility in skillset.
- Managed multiple projects simultaneously while maintaining exceptional attention to detail, ensuring client satisfaction upon delivery of final products.
Education
Associate of Arts Degree, Photography -
The Art Institute of Pittsburgh
Online06.2013
Skills
- CRM Software (Salesforce, OneSite)
- Customer Services
- Project Management
- Accounts Payable / Receivable
- Budget Analysis
- Training and Development
Timeline
Contributing Photographer & Content Creator
WDW Magazine
06.2021 - Current
Community Relations Representative
Irvine Company
06.2018 - Current
Overnight Leasing & Customer Service Rep
Irvine Company
08.2017 - 05.2018
Night Auditor and Front Desk Agent
Marriott
07.2016 - 08.2017
Telesales Representative
AT&T
10.2015 - 05.2016
Barista
Starbucks Coffee
04.2015 - 10.2015
Attractions Host and Trainer
Disneyland Resort
01.2013 - 05.2015
Disney College Program
Walt Disney World
06.2012 - 01.2013
Associate of Arts Degree, Photography -
The Art Institute of Pittsburgh