Jaysen Wylie
Brockport,New York
Summary
Computer Information Systems graduate pursuing an entry-level IT/Help Desk role. Hands-on experience troubleshooting Windows PCs and performing hardware installs/upgrades, with strong familiarity with PC components and confidence assembling a full desktop system. Also experienced with basic/SOHO networking (router/modem configuration, Wi-Fi troubleshooting). Strong customer service background with a focus on clear communication, step-by-step troubleshooting, and documenting solutions.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Main St Pizza
Batavia, NY
07.2020 - Current
- Deliver consistent customer service in a fast-paced environment; resolve customer issues quickly, communicate clear updates, and confirm resolution
- Triage multiple time-sensitive requests accurately while maintaining attention to detail
- Coordinate with team members; escalate issues when needed and ensure handoff details are clear.
Education
B.S - Computer Information Systems
SUNY Brockport
05-2025
CompTIA -
A+
03-2026
Skills
- Operating Systems: Windows 10/11 (troubleshooting, updates, drivers, user settings, basic account/profile issues)
- Support: Documentation/ticket-style notes; customer communication; troubleshooting methodology
- Component identification; installs/upgrades (RAM, SSD/NVMe, GPU); peripherals; cabling/connectors; basic BIOS/UEFI
- Networking (Basic/SOHO): Router/modem configuration; Wi-Fi setup/troubleshooting; TCP/IP fundamentals; DNS/DHCP concepts; Ethernet; 80211 a/b/g/n/ac/ax
- Tools: Microsoft 365 (Outlook, Excel, Teams, OneDrive); Google Workspace
Timeline
Delivery Driver
Main St Pizza
07.2020 - Current
B.S - Computer Information Systems
SUNY Brockport
CompTIA -
A+