Jaysha Johnson
Portsmouth,Virginia
Summary
Results-driven professional with extensive experience in Team Leadership and Operational Management. Expertise includes Conflict Resolution, Process Optimization, and Strategic Planning, utilizing data analysis and project management tools. Recognized for effective communication and ability to adapt strategies to meet evolving business needs.
Overview
4
4
years of professional experience
Work History
Cashier
Wendy’s
07.2021 - 02.2022
- Ensured accurate payment processing, enhancing customer satisfaction and trust.
- Maintained a clean checkout area, contributing to a positive shopping environment.
- Executed opening and closing procedures, ensuring smooth daily operations.
- Fostered positive relationships among co-workers, enhancing team collaboration and morale.
- Resolved recurring issues efficiently, improving service delivery and operational efficiency.
- Analyzed customer feedback to adjust services and boost overall satisfaction levels.
Customer Service Representative
QVC Chesapeake
08.2022 - 04.2024
- Resolved inquiries effectively, enhancing customer satisfaction and loyalty.
- Guided customers through product features, improving overall user experience.
- Maintained accurate CRM records, facilitating efficient service delivery.
- Efficiently resolved escalated calls, balancing customer and company needs.
- Addressed concerns promptly, ensuring accurate information and increased satisfaction.
- Gained in-depth product knowledge, enabling tailored recommendations for customers.
Supervisor
Krispy Kreme
05.2023 - Current
- Enhanced staff compliance with policies through effective supervision and coordination.
- Assigned tasks based on team strengths to optimize operational efficiency.
- Trained new employees on job responsibilities, ensuring clarity and performance expectations.
- Inspired team members to achieve their highest professional potential consistently.
- Evaluated staff performance regularly, delivering constructive feedback and coaching for improvement.
- Established clear performance goals, guiding teams to meet critical deadlines.
Education
Advanced High School Diploma -
I.C. Norcom High School
06.2022
Skills
- Training and Mentoring
- Staff Management
- Decision Making
- Goal oriented
- Processes and procedures
- Customer assistance
- Patience and empathy
Timeline
Supervisor
Krispy Kreme
05.2023 - Current
Customer Service Representative
QVC Chesapeake
08.2022 - 04.2024
Cashier
Wendy’s
07.2021 - 02.2022
Advanced High School Diploma -
I.C. Norcom High School