Jaysha Pastrana
Mastic,NY
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
5
5
years of professional experience
Work History
Bilingual Medical Administrative Assistant
New York Health
06.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Bilingual Medical Case Manager
BrookHaven Cardiac
01.2022 - 06.2022
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Assisted clients in developing and setting realistic goals to promote positive change.
Bilingual Patient Care Representative
City MD Patient Care Representative
06.2018 - 09.2020
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Handled prescription refill requests.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Education
Some College - Mental Health Services
Institute For Contemporary Careers
Wayne, NJHigh School Diploma -
AIM ACADEMY
Wayne, NJ04.2022
Patient Care Technician - Health Management And Clinical Assistance
Institute For Contemporary Careers
Wayne, NJ04.2022
Skills
- Multi-Line Phone Systems
- Patient Flow Management
- Patient Care and Confidentiality
- Scheduling Expert
- Document Management
- Referral Coordination
- Appointment Scheduling
- Medical Office Management
- Patient Scheduling
- Mail Distribution
- Inventory Management
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Medical Administrative Assistant
New York Health
06.2022 - Current
Bilingual Medical Case Manager
BrookHaven Cardiac
01.2022 - 06.2022
Bilingual Patient Care Representative
City MD Patient Care Representative
06.2018 - 09.2020
Some College - Mental Health Services
Institute For Contemporary Careers
High School Diploma -
AIM ACADEMY
Patient Care Technician - Health Management And Clinical Assistance
Institute For Contemporary Careers
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