Summary
Work History
Education
Skills
Skillset
Closingstatement
Additional Education
Timeline
Generic

Jayshiri Rawat

Troy,MI

Summary

Seeking part-time opportunity on Tuesdays and Thursdays, starting in December 2024 or January 2025. Recognized for exceptional communication skills, I am eager to embrace new challenges. Possessing a strong work ethic, I am prepared to contribute to the team and gain valuable skills in the process.

Work History

Front Desk Dental Receptionist

Somerset Dentistry
09.2024 - Current
  • Greeting patients
  • Answering phone calls and call backs
  • Collecting payments
  • Managing patient records
  • Discussing treatment scheduling
  • Handling insurance
  • Opening and closing the clinic
  • Maintaining reception area
  • Performing administrative tasks
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Expedited appointment scheduling through effective utilization of office management software systems.

Teacher's Assistant

RCS Caring Steps
04.2022 - 11.2023
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Documented student progress and communicated with parents to keep informed.
  • Managed classroom behavior, creating conducive environment for learning.
  • Maintained safe and organized classroom environment, enabling efficient learning.
  • Supported lead teacher in lesson preparation, ensuring materials were ready for class activities.
  • Organized resources and materials for outdoor educational activities, broadening learning environment.

TSR

Secure-24
12.2017 - 04.2018
  • The Single Point of Contact (SPOC) for the IT support needs of our client base
  • Respond to incoming phone calls, chat support, monitoring alerts, and customer submitted tickets within defined Service Level Agreements (SLA)
  • Proper handling of end user requests
  • Keeping customers informed on the status of their requests
  • Ability to talk-troubleshoot and type at the same time (solid documentation skills)
  • Showing proper urgency for customer issues
  • Following knowledgebase articles and procedures

Family Independence Specialist

State of Michigan
12.2000 - 04.2002
  • Providing services to socially/economically disadvantaged individuals in programs administered by the Department of Human Services
  • Identify and develop plans for self-sufficiency, including services such as day care, employment and training, and income assistance
  • Develop plans and determine resources to address applicants' and recipients' problems in housing, transportation, child care, training, counseling, and other areas that are barriers to employment
  • Serves as liaison between the department and community groups in developing services programs, interpreting rules and regulations, and coordinating programs and services
  • Maintain social case histories, case summaries, case records and related reports, and prepares correspondence
  • Interview applicants/recipients to obtain information necessary to make eligibility determinations; conducts initial intake interviews, and/or periodic case review interviews and home visits
  • Computes applicants/recipients budgets for assistance in the areas of financial, medical, day care, and state emergency relief using manual and automated systems

Education

Bachelor of Science - Psychology

Wayne State University
01.1995

Skills

  • Communication (both verbal and written)
  • Computer Proficiency
  • Attention to detail
  • Customer Service
  • Microsoft Office
  • Appointment Scheduling
  • Punctual and Reliable
  • Patient Scheduling
  • Electronic Recordkeeping
  • Data Entry Software
  • Calendar and Appointment Management

Skillset

  • Time management
  • Organization
  • Communication (both verbal and written)
  • Attention to detail
  • Customer Service
  • Microsoft Office
  • Childcare

Closingstatement

I am eager to contribute to the team and am available for an interview at your earliest convenience. Thank you for considering my application.

Additional Education

  • Medical Terminology I, Jayshiri Rawat, 02/01/24, certificate of course completion
  • Medical Terminology II, Jayshiri Rawat, 02/02/24, certificate of course completion
  • Medical Terminology III, Jayshiri Rawat, 02/05/24, certificate of course completion
  • Introduction to Microsoft Excel, Jayshiri Rawat, 02/09/24
  • Pharmacy Technician-Career certificate and course completion, Adult Academics-Niles Center Troy Continuing Education, 10/01/11, 12/01/11, Develop the skills needed to assist pharmacists in providing medications to doctors, foster care and the general public.
  • Medical Terminology-Career certificate and course completion, Adult Academics-Niles Center Troy Continuing Education, 09/01/10, 01/01/11, the study of body systems and related terms
  • Medical Billing-Career certificate and course completion, Adult Academics-Niles Center Troy Continuing Education, 02/01/11, 05/01/11, Introduction to medical insurance billing for the physician's office. Course study includes ICD9-CM and CPT-4 coding and completing of 1500 forms, and follow-up.

Timeline

Front Desk Dental Receptionist

Somerset Dentistry
09.2024 - Current

Teacher's Assistant

RCS Caring Steps
04.2022 - 11.2023

TSR

Secure-24
12.2017 - 04.2018

Family Independence Specialist

State of Michigan
12.2000 - 04.2002

Bachelor of Science - Psychology

Wayne State University

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